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A Smorgasbord of Impressions from ILTACON 2022

Christy BurkeJudging from the bursting-at-the-seams session rooms at ILTACON 2022 this week, some of which were standing room only, current interest in legal technology was a sight to behold! ILTACON executives said the conference had about 3000 attendees this year, all in-person because there was no virtual curriculum offered.  Keynoter and business futurist Patrick Schwerdtfeger of Trend Mastery, Inc. referred to legal technology as a “smorgasbord’ – so with his inspiration, here is a smorgasbord of trends and session highlights from ILTACON 2022 which made indelible impressions.

Who needs to prove tech competence?

Rob KarwicIn today’s technology driven world, it is often assumed that everyone knows all there is to know about how to use the technologies that have become an indispensable part of almost every aspect of the practice of law. Discussion of how generational differences between old world lawyers and digital natives impact the workplace have given way to debates over exactly which skills are actually needed, who has them and how you can tell.

Legal organisations accelerate knowledge initiatives in the cloud – and the momentum is growing

Shawn MisquittaIn the legal sector as in others, new technologies drive efficiencies and business growth. The legal profession is embracing a new reality of hybrid working, where the personnel working on any one project may be office or home based, and located in different cities or even on different continents. All team members need access to documents, the opportunity for virtual meetings and collaboration in real time wherever they are. 

Legal ethics and AI: The responsibilities of in-house lawyers, compliance officers

Tariq AkbarArtificial intelligence (AI) is a growing presence in today’s corporate legal and compliance departments — and for a good reason. With ever-increasing pressure on GCs and compliance officers to demonstrate value, any tool that increases efficiency and lowers costs without sacrificing quality and accuracy will be of great interest. But with the growth of AI comes a responsibility to ensure it is used ethically, which creates unique responsibilities for in-house counsel and compliance officers.

25 Years Edge Marketing - an interview with Founder & CEO Amy Juers

Amy JuersEdge Marketing, Inc. - formerly known as Edge Legal Marketing and Accounting Edge Marketing - is celebrating its 25th anniversary of serving the needs of legal and accounting professionals on a global basis. The agency has elevated hundreds of clients by delivering impactful, exciting results through its public relations, strategy development and implementation, branding and fractional CMO services.

Legal IT Professionals has worked closely with Edge Marketing for many years and asked Lisa Chontos to interview Edge Founder and CEO Amy Juers.

Engaging LegalTech Decision Makers in the New Business Environment

Peter GillSeven Critical Factors  & Four Underlying Principles

For years CRM systems, sales coaches, pipeline reports have annotated contacts/organisations as ‘Suspects’.  Suspects being turned into ‘Prospects’ is a ratio often reviewed by the Management team with key metrics around how many suspects become prospects, then are taken through the sales pipeline to being a ‘demonstration’, then ‘proposal’ onto ‘negotiation’ and finally ‘closed – won’.

Sales is a process.  There should be a process to identify the people/organisations that are looking for the type of solution your business delivers, so that time, effort, energy, and cost can be spent in the right areas.

Legal IT Professionals Play an Essential Role in Domain Management

Elisa CooperLegal IT professionals have an important seat at the table when it comes to managing a law firm’s portfolio of domain names. In fact, their participation in the process is critical. Domain names are essential to law firms because they, along with the websites and email accounts they enable, represent the firm’s digital identity to the world. However, legal IT is often spread thinly with other diverse responsibilities, including hardware, software, network, training, help desk tech support, partnerships, and more. Their overwhelming workload leaves legal IT little time to focus on domain-related issues. Therefore, the best strategy is for legal IT to focus on the most pressing domain management needs to ensure they are tended to sufficiently.

The Next “Search” Frontier in Knowledge Management

Javier GarciaSince the pandemic, many professional services organisations are (once again) paying attention to knowledge management (KM) as a discipline, especially as in a hybrid work environment, timely access to “knowledge” – in the truest sense of the word – has become essential for productivity. According to a Deloitte study, 75% of surveyed organisations said that creating and preserving knowledge across evolving workforces is important to their success over the next 12 to 18 months.

Legal technology: how did we get here?

Margo When I first entered the legal world in 2006, there was a distinct lack of technology available. People were starting to send emails and use Microsoft Word, but much of my time was spent leafing through mountains of paper infested with different Post-it notes. Over a decade later, in early 2020, I was introduced to legal technology, and I could immediately see its potential impact. Fast forward to 2022, and law firms and corporate legal departments are beginning to recognize the value of technology. Indeed, research is beginning to show that it is no longer sustainable to offer legal services without utilizing technology, particularly when an automated, simplified and ultimately more efficient way of doing things is available.[1] 

Human value as a key factor in law firm software choice

Businesses are increasingly looking for technology and software providers. Most companies use many SaaS (Software as a Service) tools to streamline and improve their processes but sometimes suffer to find the right solution. In an environment where technological tools are increasingly abundant in all sectors, it is essential to go one step further and seek human quality behind the technology to find the right partner.

As stakes get higher, enterprise legal teams find new ways to stay ahead

Markus MikolaThe last two years have seen the world transformed, and the enterprise business world is no exception. In March 2020, the vast majority of companies shifted to remote work almost overnight, business travel came to an abrupt halt, and digital transformation shot up. Since then, new priorities have emerged within organizations. 

Every department has felt the shockwaves from these changes, and enterprise legal teams are no exception. Taken as a whole, they are still finding their footing again in the post-Covid, digitally-transformed “normal,” with all of its implications on governance, risk management and compliance.

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