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Document and Email Technology Predictions for 2024

Tiger Eye logoAs trusted advisors to law firms around the globe, we're often asked about the latest trends in legal tech and how firms can make the most of new opportunities. In this guest article, we aim to help legal professionals stay ahead of the game by providing expert insights on emerging document and email technology trends in 2024.

Optimising document management in the cloud

With the current pace of change within the legal technology market, the implementation of a Document Management System (DMS) is now only the very start of a firm’s journey with document technologies. The road to true document security, productivity and efficiency is a continual journey that extends far beyond the initial adoption of a centralised DMS, as modules for threat detection, collaboration and other solutions are now included in the wider legal document management ecosystem. Such add-ons and modules are now important considerations in a firm’s document and email technology journey as they innovate and streamline processes. The process of enhancing the DMS is essential for law firms seeking to navigate the complex dynamics of a hybrid work environment, where adaptability and efficiency are vital. Especially important for growing firms, the DMS must be continuously customised, tailored and built upon to cater to working styles, staff needs and a constantly developing business landscape.


As law firms evolve, they must balance the strategic alignment of the DMS journey with their overarching business goals. Beyond a smooth implementation, firms also need to consider vital ongoing elements such as comprehensive user training, establishing feedback loops, and remaining acutely attuned to industry shifts. Through this proactive and iterative approach, firms not only address their immediate needs but also ensure that the DMS will continue to successfully support teams over time.

Records Management

Over the last two years, most firms focused on either migrating to the cloud or upgrading the core DMS. With this key transition complete, many organisations are now aiming to take advantage of the wider DMS ecosystem to streamline legal workflows. 

Looking forward to 2024, the adoption of records management software stands out as a pivotal strategy for forward-thinking law firms. As custodians of extensive legal documentation, firms are recognising the need to transition from traditional, paper-based approaches to cutting-edge, environmentally friendly digital solutions.

One key driver for the adoption of records management software is the escalating need for stringent compliance and risk mitigation within the legal sector. The complexities of legal work demand careful attention to regulatory requirements, ethical standards, and client confidentiality. Effective records management software not only automates compliance processes, but also introduces advanced security measures such as encryption, access controls, and permission settings. In this era of heightened data sensitivity, law firms leveraging these tools demonstrate a commitment to safeguarding client information and legal assets, thereby fortifying their reputation as trusted legal advisors.

The inescapable trend of hybrid and remote work models has also highlighted the need for robust collaboration tools. Records management software, equipped with features supporting seamless collaboration and remote access, has become indispensable for law firms navigating this paradigm shift. By fostering real-time collaboration among legal professionals regardless of their physical location, these tools enhance teamwork, streamline communication, and ensure uninterrupted access to critical legal documents. As law firms embrace the era of distributed workforces, records management software emerges as an essential factor for maintaining the agility and connectivity required for the modern legal practice.


Knowledge Management and Collaboration

In the hybrid working environment, there has been a recognised need for efficient knowledge sharing and capture. Law firms are embracing knowledge management as a strategic priority, aiming to secure, enhance and build upon the combined expertise that forms the foundation of their competitive advantage.

With more people working remotely or in a mix of office and home, having a central hub for all legal insights becomes crucial. Knowledge management platforms help legal teams share knowledge seamlessly, no matter where they are, which has propelled their popularity, particularly those which integrate and build upon the core DMS.

Knowledge management’s role in providing better services to clients is a particularly attractive benefit for firms in the ever-competitive legal landscape. In many cases, clients are now demanding more than just legal advice from their providers - they want insights specific to their industry. Knowledge management helps law firms to organise, structure and segment this valuable information and knowledge, allowing them to offer clients a deeper understanding of industry trends and smart legal strategies. So, adopting knowledge management isn't just about being tech-savvy; it's about becoming a more helpful and personalised legal advisor. 

As we step into 2024, knowledge management isn't just a trend. It is a smart move for law firms aiming to be more innovative, adaptable, and focused on their clients.


Although not an entirely new concept, artificial intelligence (AI) gained significant attention in 2023, bringing it to the forefront of discussions, demonstrating the sector's keen interest in leveraging advanced technologies. 

AI has the potential to significantly enhance the efficiency of legal professionals by automating routine tasks, allowing them to focus on more complex aspects of their work. Additionally, AI-driven insights and tools can foster stronger client relationships by providing personalised services, timely communication, and proactive legal advice. However, it appears that many firms are still in the early stages of their AI explorations.

A notable development in this landscape is the continued exploration of CoPilot, introduced in 2023. While this tool holds promise for transforming legal processes, recent news indicating its exclusive availability to firms with at least 300 seats poses a challenge for smaller to medium-sized organizations, limiting their accessibility to this potentially transformative technology.

Despite this accessibility hurdle, a growing number of law firms are actively venturing into the realm of AI by exploring and implementing drafting solutions. The adoption of such AI-powered tools represents a positive stride toward enhancing efficiency and productivity in legal workflows. Yet, recognising the true benefits of AI in the legal context is a journey that requires time. It involves not only the integration of cutting-edge technologies into existing processes, but also the cultural shift necessary for legal professionals to fully grasp and exploit the transformative potential of AI. 

As the legal sector continues to navigate this technological landscape, the expectation is that over time firms of all sizes will increasingly realise the profound advantages that AI can bring to their operations, ultimately reshaping the way legal services are conceived and delivered.


In summary, the legal technology landscape is undergoing rapid transformations and posing challenges for firms as they work to stay ahead of the latest developments. 

Navigating through these trends and making informed investments can be daunting and complex. Tiger Eye offers a distinctive, consultative approach to guide firms in identifying the most suitable steps for their document and email journey. 

For further insights, visit the Tiger Eye website here.


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