Rocket Matter Wins Second Stevie® Award in a Row For Customer Service Department of the Year

USA/Canada News

10
Mar
2016

Editor

Rocket Matter, the pioneering cloud-based law practice management software company, won a Silver Stevie® Award for Customer Service Department of the Year in the 10th Annual Stevie Awards for Sales & Customer Service. This comes on the heels of last year’s Bronze Stevie® Award for customer service.

Rocket Matter Wins Second Stevie® Award in a Row For Customer Service Department of the YearThe Stevie Awards are the world’s top sales, business development, contact center and customer service awards. More than 2,100 nominations from organizations of all sizes and in virtually every industry were evaluated in this year’s competition, an increase of 11% over 2015.

“We love being able to make the lives of small law firm attorneys a whole lot easier,” says Kim Beyrent, Director of Customer Support at Rocket Matter. “Our clients have a tough act, trying to balance the business responsibilities of their law firm with client service.”

The Stevie Award judges were especially impressed with how Rocket Matter quantifies customer satisfaction. “Not many companies actually measure customer happiness – congrats on being unique! Keep up the good work,” wrote one evaluator.

Rocket Matter client Jeannine Holland at the Law Office of Kevin P. Hanna understands why the legal software company came away with the Stevie: “The Rocket Matter support team has been great. They are patient, responsive, and knowledgeable. I feel the whole Rocket Matter team wants to make sure they deliver the best experience and best project to each user.”

“Entries to the Stevie Awards for Sales & Customer Service continue to grow every year, further validating the essential roles that business development, customer service, and sales play in business success,” said Michael Gallagher, president and founder of the Stevie Awards. “The judges were deeply impressed by the winner’s accomplishments and we congratulate all of the winners on their commitment to excellence and innovation.”