Legal Tracker Comes Out On Top in Client Satisfaction in HBR Law Department Survey

Global News

22
Dec
2016

Editor

Thomson Reuters today announces that market-leading e-billing and matter management solution, Thomson Reuters Legal Tracker®, has been found to be the highest rated e-billing and matter management provider based on client satisfaction in HBR’s 2016 Law Department Survey.

This latest win solidifies the position of Legal Tracker as the leading software solution that provides leading law departments with a new way to work, setting standards and best business practices for the efficient management of in-house legal departments and their outside counsel.

The Law Department Survey is a leading source of benchmarking data for U.S. and global law departments. It gathers and reports key qualitative and quantitative metrics that assess and benchmark law department performance. The 2016 Survey includes a total of 276 law departments representing 22 industries.

“We’re extremely pleased to have Legal Tracker receive this recognition.  It is especially rewarding coming from the voice of the market place,” said E.M. “Eddie” Pasatiempo, Vice President, Customer Operations, Legal Tracker. “The solution is widely regarded as the best value in the industry and the HBR survey results cements this further.”

HBR Consulting, formerly Hildebrandt Baker Robbins, is the recognized leader in consulting for the legal industry. The organization provides analysis, recommendations, implementation and on-going analytics to legal and other professional services organizations. Its capabilities range from strategy to analytics/best practices and from technology infrastructure to business operations.

Thomson Reuters Legal Tracker™ (formerly Serengeti Tracker™) is the top-ranked and most widely used legal matter management, e-billing, and analytics system among corporations and law firms. Designed to give corporate law departments a clear view of their entire legal landscape, Tracker helps law departments implement tighter cost controls, reduce spend, and drive efficient collaboration—both internally and with outside counsel. And, because it is offered as a SaaS system, Tracker does this all without the need to purchase and maintain software, saving organizations’ IT staff time and money. Legal Tracker holds the largest collection of e-billing, matter management and live-rate analytics information, with detailed data on attorney performance that includes costs, staffing, duration, predictive accuracy and evaluations by clients.