Global News
D4 LLC, a national provider of discovery, forensics, deposition and managed services to law firms and corporate legal departments, announced today two of its data centers have earned the Relativity Best in Service designation.
The company’s Rochester-based data center achieved kCura’s Orange-level Relativity Best in Service recognition for outstanding and exceptional customer service for Relativity end users. D4’s data center in Toronto, Canada has also been recognized; it has achieved kCura’s Blue-level Relativity Best in Service status.
“D4 is thrilled to once again be honored for our efforts to provide outstanding customer service, technical expertise and product knowledge in Relativity,” said John Rubens, Chief Operating Officer of D4. “This designation from kCura confirms our commitment to providing our customers the highest quality support. D4’s increased growth in customer base and managed services solutions, as well as our international expansion, have contributed to our continued success as a Relativity Premium Hosting Partner.”
“We’re happy to acknowledge D4 as a Best in Service hosting partner for a fifth year in a row,” said Andrew Sieja, president and CEO of kCura. “It demonstrates the long-standing commitment they have had to providing a great Relativity experience for their customers.”
Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners’ individual data centers in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.
kCura has two designations for Best in Service partners’ data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts—all while maintaining the high standards of Best in Service.
Since its inception in 1997, D4 has worked with clients to analyze billions of documents, while supporting and providing training for a number of litigation support applications. The company has added value through its experience and expertise and helped its clients optimize the discovery process, which has resulted in significant cost reduction and shortened review timelines.
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