Ascertus Bolsters Customer Support Organisation with Appointment of Technical Support Manager

Global News

12
Oct
2017

Editor

Ascertus Limited, a provider of document and information lifecycle management solutions to law firms and corporate legal departments, has appointed Chris Thomas as Technical Support Manager across the company’s product portfolio.  

With this appointment, Ascertus has bolstered its Support organisation to further enhance the delivery and quality of services, which forms a fundamental part of the company’s offering to customers. 

Chris joins Ascertus from Mitratech, where he was a Project Manager, delivering Enterprise Content Management (ECM) and Policy Management solutions to large financial institutions.  He has held IT operations, support and consulting positions at large UK-based law firms, Freshfields Bruckhaus Deringer and Kennedys Law; as well as in corporates, such as P&O Maritime and Euler Hermes.  He also previously worked for another iManage partner, so already has extensive knowledge and experience of the products Ascertus sells and supports, including iManage Work. He has a unique perspective into what clients expect of their support partner.

“We are very mindful that without top quality support, even the best and most proven solutions can fail,” said Roy Russell, CEO of Ascertus Limited. “Support sits at the heart of our organisation and regardless of customer budget or size, we endeavour to give each and every one of our clients the same attention and quality of service.  This has been recognised in the two most recent, independent iManage customer satisfaction surveys where Ascertus was rated the top iManage Support Partner in the UK.  Chris brings with him a wealth of experience, which we will utilise to ensure that as we continue to grow, our quality of delivery remains high.” 

“Ascertus’ reputation for providing excellent support precedes it, and I’m delighted to join such a high performing team,” commented, Chris Thomas, Technical Support Manager at Ascertus Limited. “I’m looking forward to further developing the proactive and caring Ascertus support team; and to ensuring that we continuously enhance the quality of service that Ascertus provides to its customers.”