Evisort, the AI contract management startup, today announced that account services veteran Mike Kowal has joined as Head of Customer Success. Kowal will focus on delivering positive client outcomes while businesses adapt to the changing pandemic economy.
Kowal comes to Evisort with over 25 years experience driving client excellence and generating business growth. He previously led Customer Success for startups including Falcon.io (acquired by Cision), Dotomi (now Conversant) and Button as well as larger companies such as GE, Rakuten and CJ Affiliate.
Kowal’s appointment reflects Evisort’s intense focus on the customer experience amid rapid growth with enterprises of all sizes. He is the second customer-focused executive to join in the last six months, following Chief Customer Officer Mark Stephenson.
“We’re investing in customer success more than ever,” Stephenson said. “Mike has a proven history of adding value across organizations as a customer advocate, and he’ll help Evisort clients make the most of every contract—never more important than in times like these.”
Companies like Jelly Belly, Fujitsu and Cox Automotive use Evisort’s AI-powered technology to gain visibility into their contracts. With COVID-19 impacting the full spectrum of business operations, from supply chain to compliance, businesses use Evisort to improve their efficiency and reduce their risks.
“There are millions of dollars in opportunities locked in contracts: opportunities for cost reduction, revenue increases and better compliance,” Kowal said. “In today’s turbulent business environment, they could mean the difference between success and failure. My goal is to make sure customers don’t spend a dollar more than they need to, and realize every dollar they have coming to them.”
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