Depth of NetDocuments and Worksite expertise and professional approach help Ascertus bag the deal
Specialist document production and management solutions provider, Ascertus Limited, today announced that leading UK commercial law firm, Shepherd and Wedderburn LLP, has awarded the company the contract for the complete ongoing support of email and document management system, HP Worksite.
Ascertus will maintain Worksite across Shepherd and Wedderburn’s offices in Edinburgh, Glasgow, London and Aberdeen; and help the firm upgrade Worksite to the latest version of the solution later this year. Presently, the firm has over 500 users.
Following Shepherd and Wedderburn’s acquisition of Tods Murray, the firm required 2.1 million assets to be migrated from cloud-based NetDocuments to its own preferred Worksite solution. Ascertus had already proven itself to the firm through its timely and successful project management of another high profile job, and was chosen to manage the migration project as a result.
“We were genuinely impressed by Ascertus’ in-depth knowledge of the technical aspects of the project, but more crucially its understanding of the email and document management challenges a law firm faces,” elaborated Steve Dalgleish, Applications Manager at Shepherd and Wedderburn. “We gave Ascertus some pretty tough metrics for the NetDocuments conversion project – the team delivered on all counts and the task turned out to be a lot less stressful for us than we originally anticipated. Bringing the company on board as our preferred support services provider was the logical next step.”
Ascertus will provide a complete suite of support services tailored to Shepherd and Wedderburn’s requirements – right from online customer call logging; escalation and review; access to knowledge; managed software updates; consultancy and development services for integration projects, data imports/exports, data conversions and database amalgamations.
“As a support services provider for Worksite to numerous professional services firms, we have extensive experience in this space,” commented Roy Russell, Managing Director and CEO, Ascertus Limited. “We are delighted to be working with Shepherd and Wedderburn. Very early on in our interactions with the firm, we spotted a natural synergy in the way we function as organisations. We look forward to a mutually beneficial partnership with the firm.”
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