UK News
Salisbury based Wilsons Solicitors LLP is swapping out its Miles33 Practice Management system in favour of the Peppermint Platform in order to drive and generate revenue. The growing law firm believes that whilst other systems may assist them in doing their job, the Platform is the only legal software capable of actually generating revenue through the effective automation of cross selling and business development.
Wilsons has built a robust business on traditional values coupled with modern thinking, a commitment to clients and a readiness to adapt and invest. In the last five years the firm, which now employs 170 staff, has experienced significant growth, opened a London office and moved into new headquarters.
The multi award winning Peppermint Platform is built on the world leading Microsoft Dynamics CRM platform, and as Wilsons holds its clients at the heart of everything it does, selecting a customer centric technology platform was essential. This enables the firm to centre all tasks, documents, communications and transactions on the client and deliver a highly personalised service.
Wilsons will utilise the Platform’s powerful business rules engine and workflow to automate processes, tasks and alerts in areas across the business, including cross selling. By putting the client at the centre of its technology focus, Wilsons will use process automation to drive down costs, optimise business development opportunities and assist with client retention.
Wilsons’ Managing Partner Andrew Roberts commented, “As a commercial firm with leading private client and charity practices we have always provided a high quality, personal service tailored to individuals and trustees as well as businesses. These diverse needs present real challenges to any practice management system. After 25 years with our current supplier it was time to move on to a market-leading solution that robustly retained all of the core functions needed to sustain our individual approach whilst adding new features to enhance and extend our client service. After an extensive review of the market we chose the Peppermint Platform, which more than meets these requirements, in a very user-friendly way, whilst offering clear routes to increased revenue and profit for our business.”
Peppermint Technology exists to change a market. Our next generation legal SaaS (Software as a Service) platform, PeppCX, is built on an industry standard application platform namely Microsoft Dynamics & SharePoint. Peppermint leverages Microsoft’s multi-billion-dollar investment and makes this relevant for the legal market. PeppCX delivers a suite of enterprise applications including Practice Management, Matter Management, Case Management, Document Management, CRM, and Performance Management, together with a suite of collaboration and content enablement tools. It allows legal providers to drive every process, activity and insight around the client and achieve a quantum leap forward in client service and automation. This game-changing approach combines the specialist legal industry expertise of Peppermint with future-proof Microsoft software and investment, delivered from the Cloud. Ranked in Deloitte’s UK Technology Fast50 in 2016 and 2017, other awards include Best Small Tech Company, Best Cloud Application World Series Award, Microsoft Dynamics ISV UK Partner of the Year & Top Global 20 Most Promising Dynamics Company 2017.
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