Strategic partnership to extend service desk capabilities to UK financial and legal markets
CMS Intelliteach, a comprehensive provider of business management and IT services to law firms, today announced a strategic partnership with Charles Street Solutions (CSS), an IT consultancy focused on providing comprehensive managed and hosted IT services to professional service organisations throughout the UK.
Effectively immediately, CMS Intelliteach will provide Charles Street and its law firm clients with first level service desk support in the UK.
As part of the partnership arrangement, CMS Intelliteach will extend its existing UK service desk solution to include CSS and the its law firm clients, some of which are already using CMS Intelliteach in an outsourced service desk capacity. In addition to level 1 support provided by CMS Intelliteach, CSS provides a total Managed Service from 2nd line deskside support through to offsite 3rd line support of entire infrastructures.
“We are very excited about the partnership with Charles Street, largely because of their reputation in the UK market as well as the additional services we can now offer our existing UK clients,” stated Seelin Naidoo, CEO, CMS Intelliteach. “Any strategic partnership must first and foremost strive to benefit clients and the level of service delivery and our agreement with Charles Street most certainly does that.”
After first breaking into the UK market with a London office in 2009, CMS Intelliteach has steadily established its UK and European outsourced service desk presence. In addition to supporting several UK-based law firms including one of the Magic Circle firms, CMS Intelliteach supports well over a dozen Am Law 100 firms with offices in the UK.
“CSS has built a strong and powerful reputation in the legal sector as a valued service provider, constantly bringing leading and forward thinking technologies and services to its clients” stated Derek Kindercliff-Jones, group sales director, Charles Street Solutions. “This partnership extends client value and makes business sense. Firms now have the ability to get ‘best of breed’ services – user support management with CMS Intelliteach and total infrastructure management with Charles Street, from one singly managed and accountable source. It removes the inhibitive ‘grey areas’ firms face when asking third parties to work together.
“CMS Intelliteach is solely focused on the outsourced law firm service desk so adding Charles Street’s comprehensive managed IT services solutions to our UK offering gives clients more choices and a true ‘one stop’ option when it comes to outsourced IT and the service desk,” stated Lance Waagner, president, CMS Intelliteach.
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