DictateNow, the leading transcription and digital dictation services provider, recently achieved ISO 22301:2012 certification, the internationally acclaimed standard for Business Continuity.
The firm’s business continuity management system (BCMS) underwent a detailed assessment by Lloyd's Register Quality Assurance (LRQA), a world leading UKAS certified, independent provider of Business Assurance services, who found the system in full compliance.
DictateNow is already ISO 9001:2015 certified in recognition of its quality assurance system and its ISO 27001:2013 certification demonstrates the firm protects clients’ data adequately and follows information security best practice.
Managing Director Garry Park commented: “Having a business continuity plan in place is one thing, but having it independently assessed and certified ISO 22301:2012 compliant is what really counts for our clients.
“Any business that outsources transcription services to DictateNow can rest assured that if anything goes seriously wrong, like an incident that denies us access to our offices, the service we deliver will not be interrupted.
“Managing our service across our home-based typists, spread throughout the UK, remains a challenge, but brings resilience to our service and limits the impact of any one localised event, like a fire, flood or power outage.
“Perhaps more worrying is the growing threat of cyber-crime, with the recent WannaCry ransomware attacks highlighting how quickly businesses can succumb. And if it’s your niche service provider that’s hit, your business will also suffer.
“The three ISO standards for which our business maintains certification, require that we continually improve our systems, within the context of how we work with our clients – and that’s what’s really important.
“This latest achievement has taken a lot of hard work by our internal teams and puts us amongst the very first service providers in the UK to achieve ISO 22301:2012 certification.
“The issue is perhaps more important for certain regulated sectors. Business continuity is covered by the Solicitors Regulation Authority Code of Conduct and requires law firms to identify and monitor financial, operational and business continuity risks.
“It must be assumed, this will not just apply to the continuity of their own practices and their ability to deliver and maintain the efficient supply of legal services to their clients, but any likely impact on business continuity of their outsourced service partners having problems meeting their obligations.
“If an organisation relies on a supply chain full of specialist service providers, it must assess them carefully and understand the impact of losing any one of them overnight – it happens and is a growing problem exacerbated by the rise of cyber-crime, which can disrupt a business within seconds and without warning.”
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