Inventus Becomes First Global Orange-Level Relativity's "Best in Service" Provider

Global News

27
Aug
2015

Editor

Inventus LLC, via its London based division, UNIFIED, today announced that it has achieved kCura’s Orange-level Relativity Best in Service recognition for exceptional customer service and experience for Relativity end users, the highest such award that the company offers.

Achieving the Orange-level certification makes UNIFIED the first and only data center outside of the U.S. to have achieved this requisite standard, and in turn, makes Inventus the first ever company to hold this prestigious status on an international level.

kCura has two designations for Best in Service partners’ data centers: Orange and Blue. While both designate data centers that provide a quality Relativity experience, Orange-level sites have made additional investments in people, process and technology to manage installations with above-average user counts —all while maintaining the highest standards.

Through a voluntary audit, Relativity Best in Service partners demonstrate their expertise and experience hosting projects in Relativity. kCura evaluates these partners’ individual data centers in three areas: technical infrastructure, customer service, and product expertise. Additionally, Best in Service partners meet a set of requirements for duration as a hosting partner, size of Relativity installations, and core Relativity certifications.

Inventus has developed a significant Relativity skills base, geographic experience, and project capacity as a provider outside of the US. Through its proprietary discovery management platform, Luminosity, Inventus has established a strong reputation not just for its skillful, precise handling of reviews but also for its creative solutions and customized workflows, achieving compelling results in the most challenging project scenarios.

“We are thrilled to operate the first Best in Service Orange-level environment outside of the U.S.,” comments Trevor Campion, CEO at Inventus, “and this important achievement reinforces the vision and strategy we had when we expanded into Europe.  Our clients’ needs are continually more global in nature and, with one of the largest European operations in the industry; Inventus is uniquely positioned to support those needs going forward.” 

Paul Mankoo, CEO of UNIFIED and President of Inventus International said “There's a huge amount of pride and kudos in achieving Best in Service. Those in the market know it is a lot more than a badge of honour.  It's the strongest possible affirmation that we have the skills, resources and experience to secure the best possible outcomes for our clients.  Moreover, it is a strong signal that the major growth in the eDiscovery market is emanating from outside of the U.S. and UNIFIED is meeting that demand head-on.” 

Noel Kilby, Global Chief Technology Officer added: “Alongside our parent company, Inventus, we are increasingly being asked to meet our clients’ requirements on a global basis.  This requires breaking with convention and challenging industry norms, and rethinking and reengineering service delivery and workflow for the benefit of our clients.  This year's Best in Service award is a welcome validation of our approach.”    

“Inventus became a hosting partner in 2010 and we’ve always had a great experience working with their team,” Andrew Sieja, president and CEO of kCura. “Recognizing them as a Best in Service partner shows their continuous commitment to providing high-quality customer service and a great Relativity experience.”