In a case study released today, Los Angeles-based law firm Loeb & Loeb LLP reports that Litera’s Change-Pro® products speed their IT system upgrades by months, save more than 35 hours per week for lawyers and staff, and consistently deliver precision document comparisons for some of the largest business transactions in the world.
Loeb & Loeb’s award-winning attorneys are known for their depth of knowledge and insight into closing deals, resolving disputes and furthering their client’s business or private affairs with the highest quality representation. Their efficiency and effectiveness is directly impacted by the reliability of their technology, especially document comparison.
“The bottom line is productivity, and with Change-Pro TDC and Change-Pro for Excel we are seeing that for sure,” said Heather Morrow, training manager at Loeb & Loeb. “In all, we are saving more than 35 hours per week with the help of Change-Pro. This represents a huge productivity advantage for the attorneys and staff at Loeb & Loeb. It also means that as the firm grows, we can handle document comparison efficiently and effectively without having to hire additional staff. That’s a significant cost savings for the firm.”
An often overlooked yet extremely valuable component of successful software is its reliability during desktop upgrades. “Since having implemented Change-Pro, we have upgraded Windows once and Microsoft Office twice, and through all these changes the Change-Pro products ran smoothly, without interruption,” Morrow reported.
The comprehensive level of support provides yet another benefit to the firm. Morrow expressed gratitude for a decrease in help desk calls, freeing her to focus on other issues, and her appreciation and surprise at how seriously Litera has taken her product suggestions. “Litera is always right there,” Morrow said. “Their online ticketing program works efficiently, their people are very responsive, and their overall customer support is outstanding. They also have implemented a number of our suggestions into subsequent product releases.”
Loeb & Loeb, named “Law Firm of the Year” in 2012 by U.S. News in the category of Music Entertainment Law, has always had a forward-thinking approach to media and technology and adopted its first dedicated redlining application in the late 1990s. The program operated sufficiently for a number of years until an upgrade caused integration problems. A long year of product issues and a lack of customer service from their vendor prompted Morrow and her colleagues to look for an alternative solution. They considered three different options: the built-in redlining functionality of Microsoft Word, Litera’s Change-Pro®, and a product from another vendor.
After a careful review, the century-old firm decided that Change-Pro Total Document Comparison (TDC) and Change-Pro for Excel would provide the most value. The firm’s corporate, real-estate, entertainment, and intellectual-property practices lean heavily on Change-Pro TDC for making detailed comparisons between agreements with the images they often contain. “In patents and trademarks, it’s essential to see changes in embedded images at the pixel level, which Change-Pro enables,” Morrow said. “Otherwise, small differences can be overlooked, with potentially large ramifications.” Across the firm’s corporate and litigation practices, Change-Pro for Excel makes it easier to compare spreadsheets and is an enormous time-saver.
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