Harbor Expands Managed Services for Strategic Applications

Global News

15
May
2024

Editor

Harbor today announced the expansion of its managed services for law firms, focusing on major strategic applications from technology vendors such as Elite, Intapp and iManage. Strategic applications management from Harbor provides skilled, round-the-clock support from global teams handling application upgrades, monitoring data integrity, and providing access to applications experts “on tap”.

“Recruiting and developing enterprise application specialists is a challenge, particularly when it comes to supporting law firm business applications. Whether their systems are in the cloud or on-premises, maintaining a high level of service for lawyers, finance, risk, and operations teams is critical,” said Justin Farmer, Practice Group Lead, Legal Technology + Operations, Harbor. “Harbor serves as an extension of internal IT and business systems teams, taking on applications support and providing access to applications experts to unlock new value from their strategic business systems.”

Harbor’s managed services for strategic applications are an expansion of services previously offered by Pinnacle, acquired by Harbor in February 2024, and address four key areas: 1) business-as-usual support including fault resolution; 2) proactive guidance around system and data integrity and maintenance; 3) continuous improvement with enhancements, upgrades, workflows, and testing; and 4) strategic advice on issues such as integrations across cloud and on-premises systems.

Supporting Elite 3E and Intapp for Trowers

Trowers & Hamlins, an international law firm headquartered in the UK, engaged Harbor for management of its Elite 3E and Intapp applications. 

"Having recently joined Trowers & Hamlins, it has been encouraging to see how Harbor’s managed services teams have been supporting the firm with the day-to-day running of everything Elite and Intapp," said Andrew Foster, Finance Systems Manager, Trowers & Hamlins. “Having Harbor's expert resources there and available has provided a great degree of reassurance that when issues become complex or challenging, we have a partner who understands the applications as well as the firm. The collaboration means that we can operate effectively without having to resource all that specialist knowledge internally, as the firm continues to develop and grow in accordance with our strategic plan.”