Epiq Expands Chat Data Solution for Microsoft Teams

Global News

18
Oct
2022

Editor

Epiq, a global technology-enabled services leader to the legal industry and corporations, announced today expansions to its Epiq Chat Connector (ECC), a complete solution to transform Microsoft Teams chat messages into a format conducive to review outside its native platform. 

Previously known as Epiq Compliance Connector, the innovation has parsed hundreds of millions of short messages and chat data into a format ready for review and production. Epiq Chat Connector has recently released added capabilities to its already robust offering, including: 

• Viewing chat threads based on dormancy or time-limited segmentation
• Capturing reactions of chats and posts
• Capturing deletions and associated metadata
• Rendering GIPHY, screenshots, and stickers inline
• Auditing 
• Providing role-based access allowing multiple constituencies to use the platform

Most organizations have data on internal messaging applications, including online meeting chat, text, and instant messaging apps. The exponential growth of chat data means information relevant to discovery for investigations is found within these platforms more often. While chat software providers have architected their solutions to enable easy collaboration, the complexity of the way the data is stored raises challenges in how that data can be reviewed. 

“The Epiq Chat Connector, available via the Epiq Service Cloud, streamlines the review process for our clients by providing them with the context and format they need to assess data for potentially relevant and privileged content,” said Roger Pilc, president and general manager of Epiq Global Legal Solutions.

“This latest advancement is a testament of our relentless commitment to finding and building the best solutions and services for the benefit of our clients,” Pilc said. 

Through helping to review messages and attachments in a familiar chat format, the Epiq Chat Connector can identify participants, render emojis, capture edits and metadata, navigate messages over a visual timeline, redact and produce chat files, and recreate parent-child relationships of metadata.

“We have built on the success of our platform to help legal, compliance, and investigation professionals overcome challenges when reviewing content exported from collaboration tools, which is paramount to their success,” said Jon Kessler, vice president of Epiq Information Governance Services. 

“Now, legal and investigative teams can get the entire picture of Teams conversations displayed in a format that appropriately represents the original conversation as if they were using the user’s native Teams application,” Kessler said. “Our application visually depicts the nuances and details required to make sense of modern messaging. We’ve expanded on those capabilities to allow corporations to utilize our solution within their own environment.”