Specialist legal technology consulting firm Wilson Allen has launched iDEA – a new Digital Enablement and Adoption service – which aims to support medium to large law firms realize value from their technology investments.
Wilson Allen founder and chief executive officer Bruce Wilson says the new subscription service is the first of a range of subscription services Wilson Allen is developing in response to market demand for expertise and high-end support services, based on a trusted relationship delivering value over time.
He says the new services have been informed by a qualitative research project carried out in late 2021, where Wilson Allen conducted a series of interviews with professional firms around the world. The questions focused on the current information technology challenges and the strategies each firm leader is developing and planning to execute.
“Law firms, and professional services firms in general, are facing a perfect storm in the implementation of new technologies proliferating at a rate never seen before. The pressure is building for the productivity increases possible from these new technologies to be realised. This pressure comes from firm management as well as from clients,” Wilson says.
“At the same time availability of suitably qualified and experienced training specialists is outstripped by demand, and salary expectations are sky rocketing. There’s a serious enablement problem. It’s a rising tide and in-house teams are struggling to stay above it.”
He says Wilson Allen’s new Digital Enablement and Adoption service is designed to fill the delivery gaps law firms are wrestling with, providing a flexible service which can be turned up or down to match customer needs.
“We have a deep resource pool of over 100 specialist staff and contractors. We will design the program, implement the program, and develop and enable the program within the firm. We can either do it all or supplement in specific areas.
“Our Digital Enablement and Adoption service is unique in that we combine deep industry knowledge and experience. We are across the full legal technology stack and deeply embedded in the technology landscape. We have a huge portfolio of digital assets – courses, content and productivity tools – to fuel the enablement program, and we offer a Learning Management System (LMS) platform. We understand the cultural nuances of training professionals, and operating within large, complex firms. And we have the culture and industry knowledge to make a good cultural fit.
“Firms don’t need more projects,” Wilson says. “They need an ongoing partnership with a specialist partner who can add value over time. The market has spoken, and we’re moving fast to develop and roll out the subscription services professional firms want and need.”
Wilson Allen’s new iDEA service is offered as an annual agreement, customized for individual firms, based on an annual service fee. The service is available to firms across US, Canada and the UK.
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