Wolters Kluwer’s ELM Solutions has won a Silver Stevie Award for Customer Service Department of the Year – Computer Software. The Stevie Awards for Sales & Customer Service are widely regarded as one of the top honors for customer service, contact center, business development and sales professionals.
More than 2,500 organizations competed for prestigious recognition that accompanies these awards this year, Wolters Kluwer said.
Notably, this is the second time in two years that the American Business Awards has honored Wolters Kluwer’s ELM Solutions. In 2017, ELM Solutions’ Passport Office Companion solution earned a Silver Stevie Award for New Product or Service of the Year – Software – Integration Solution.
“We are honored the American Business Awards has recognized the investment we have made in the people, processes and technology, needed to provide our clients with a high-touch, customized level of service,” said Jonah Paransky, Executive Vice President and General Manager for Wolters Kluwer’s ELM Solutions. “This award reflects the focus and commitment our entire business has on improving the overall customer experience and providing world class outcomes for our clients.”
Last month Wolters Kluwer’s ELM Solutions announced it has added comprehensive spend management capabilities to its award-winning Passport Office Companion solution. ELM Solutions introduced Office Companion with matter management to legal and insurance claims professionals in 2017 to help enhance their user experience.
Its unique modular architecture and state of the art web technologies allow Passport’s spend and matter management capabilities to be extended within the Microsoft® Office Suite to support a wide range of legal workflows. Approximately sixty percent of legal professionals’ daily work is performed within the Microsoft Office Suite according to research by IDC and McKinsey.
Passport Office Companion’s new spend management capabilities include invoice review, adjustment, approval, and rejection as well as the ability to drill down into details of an invoice at the line item. In addition, other key features, including invoice summary information and adjustment history are included to easily provide visibility and management of invoices.
Wolters Kluwer’s ELM Solutions describes itself as “the market-leading provider of enterprise legal spend and matter management and legal analytics solutions” and its clients include corporate legal, insurance claims departments and major law firms worldwide. Passport was the highest rated ELM solution in the 2017 Hyperion Marketview™ Legal Market Intelligence Report. Other offerings from the company include TyMetrix® 360°, a leading SaaS-based e-billing and matter management solution and the LegalVIEW® portfolio of legal analytics solutions. This is based upon the industry’s largest and most comprehensive legal spend database, with more than $100 billion in invoices.
Earlier this month Wolters Kluwer announced global revenues of more than Euros 4.4 billion for 2017.
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