Aderant, a global leader in firm management software, has released KM Analytics, a new module included within Handshake which provides users and administrators a deep understanding of how a firm’s Handshake Portal, Universal Search and core SharePoint environments are being used.
By combining Aderant’s existing expertise of clients and the legal industry, KM Analytics identifies key data points such as most-used resources, time of search, and abandoned searches to give insights to adoption, relevancy tuning and content analysis.
Efficiency and increased profitability go hand in hand, and that has never been more critical in the modern age of increasing amounts of data. KM Analytics allows users to pull reports on anything within a firm’s Handshake and SharePoint deployments from high level metrics to deep dive analysis of most-used resources by fee earner, practice group, office or firm. Firms can also incorporate metrics such as profitability and realization rates of users to help quantify a firm’s return on investment.
“KM Analytics make it easy for firms to get the right content and relevancy to their users enabling them to be more efficient and profitable.” said Glenn LaForce, Vice President of Knowledge Management at Aderant. “The ability to understand how users are leveraging an intranet or universal search is critical to the success of a firm’s KM strategy.”
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