Hynes Lawyers and its subsidiary legal business process outsourcing company, Diversify BPO, have rolled out Winscribe’s cloud-based dictation solution, the company announced in a statement today. The Brisbane-based commercial law firm employs the latest workflow technology and focuses on optimising internal processes in order to offer highly competitive, flexible pricing and quality service to its clients.
“We looked at three or four different dictation providers, before choosing Winscribe after a successful pilot in 2012. What stood out was Winscribe’s ability to deliver a software-as-a-service (SaaS) dictation platform that served our dictation needs and the needs of other clients that we serve through our LPO in Manila.” said Lauren Ward, IT Manager at Hynes Lawyers.
“Our legal process outsourcing company, Diversify BPO, allows legal firms and other businesses in Australia to have their own dedicated staff members in the Philippines, which can carry out a variety of work, such as transcription, to the highest standard but at a significantly lower cost”, explained Ward.
In order to prevent conflict of interest, Winscribe’s cloud based dictation solution has been configured to automatically route dictation to separate typing groups. Hynes has no access to other firms’ dictations and each Diversify BPO client is allocated with their own dedicated staff member(s). This is verified through Winscribe’s built in auditing capabilities, which log when, where and by whom dictations have been accessed.
“With the technology side taken care of by our dictation partner Winscribe, we could focus on the areas that really mattered to us – ensuring that our change management strategy was implemented and that we trained our Filipino team members to a very high standard.” says Ward.
Optimising its document creation workflow has led to significant cost savings for Hynes, which it subsequently can pass onto its clients.
“We re-evaluated our support structure and have successfully outsourced a number of legal processes to our Manila-based team, which are like a natural extension to our business here. Hynes Lawyers are in itself a case study for the gains that can be achieved when technology and process improvement come together.” says Ward.
Hynes Lawyers’ fee earners in Brisbane use mobile dictation via Winscribe’s dictation applications for iPhone and iPad which allow them to be productive while on the move and to record meetings and witness interviews using the same application.
"Our fee earners have a lot more transparency. They can see the status of their documents directly from their smartphone, tablet or PC and that just wasn’t possible before”, says Ward.
He concludes, “We are in a very good position to grow, thanks to our partnership with Winscribe, and our focus on improving processes to deliver reliable outcomes to our clients at competitive prices.”
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