USA/Canada News
AbacusNext®, the leading technology provider for the legal and accounting professions, today announced the company has launched a Premium Support Program for its OfficeTools, Amicus Attorney, AbacusLaw, HotDocs, and Abacus Private Cloud product offerings.
The new Premium Support offering is designed for customers seeking to reduce business risk, increase productivity, and optimize their investment in AbacusNext technology through a more direct and customized partnership with the AbacusNext support organization.
With this paid service offering, users enjoy extended support hours (24x5 or 24x7) with response time commitments and access to a dedicated support line to resolve product and operational issues in an accelerated manner. The Premium Support program includes a dedicated Technical Account Manager (TAM) who acts as a customer’s single point of contact for escalated support and strategic discussions through periodic calls and on-site meetings. This ensures that the customer receives efficient support along with the enhanced value of ongoing, strategic collaboration.
“This program is much more than just faster response times and extended support hours,” said Robb Ellis, chief operating officer at AbacusNext. “This is a fundamental shift in our partnership with our customer—from being a reactive relationship to a proactive collaborative experience focused on maximizing the customer’s operational and business benefits. This ensures that users get the most out of our technology and can actively contribute to the development of future enhancements.”
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