Legal support services consulting firm Mattern & Associates, LLC announces the successful completion of an outsourcing RFP for Am Law 200 firm, Thompson Coburn LLP, improving the pricing, service levels, and terms and conditions of the Firm’s back office outsourcing and equipment contracts with long term outsourcing partner, Novitex, part of Exela Technologies—achieving an overall savings of 26% for the Firm. Mattern has been engaged to oversee implementation as well as monitor the new agreements reached.
Thompson Coburn leadership had been pleased with its outsourcing provider, Novitex, for many years; however, the Firm wanted to investigate new market offerings and best practices, ensuring its outsourcing services provider was both an optimal fit for the Firm as well as a reliable partner moving into the future as the Firm’s needs evolved.
Mattern performed a complete on-site assessment of Thompson Coburn’s outsourced services and equipment at each of the Firm’s office locations, including a detailed review of the outsourcing service provider’s staffing levels, workflows, processes, and equipment. Based on Mattern’s benchmarks and analysis of Thompson Coburn’s needs, Thompson Coburn and Mattern collaborated to create a uniquely tailored Request for Proposal, which was sent to a field of five participants, including the incumbent, Novitex.
After a thorough RFP and interview process, Thompson Coburn elected to retain its current service provider. The newly negotiated arrangement included improved workflow efficiencies, a new fleet of right-sized MFDs, more favorable non-solicitation and severance clauses as well as effectual untrained staff and staff underage credits, and various financial incentives, and gained an annual savings of 26% for the Firm’s bottom line.
Steve Wingert, Director of Administration at Thompson Coburn, comments: “Mattern provided tremendous value to our evaluation and selection process. Their expertise provided invaluable insight to help ensure we achieved the best agreement and service possible from our outsourcing service provider partner, allowing us to move forward and develop an even better partnership.”
Rob Mattern, President of Mattern & Associates, remarks, “We were pleased to work with the leadership of Thompson Coburn and provide our expertise to improve upon a long-standing relationship. The contracts associated with long term relationships can be challenging to negotiate in-house, and we are delighted our unbiased perspective provided value to all parties. The consultants of Mattern & Associates look forward to working on more projects in the future with their excellent leadership team.”
Chief Executive Officer of Exela Technologies, Ron Cogburn added, “We are pleased that the Thompson Coburn leadership decided to extend and expand its contract and that through Novitex, Exela Technologies can reach top-tier legal clients and introduce additional enterprise information management (EIM) solutions. These include the intelligent EIM platform, BoxOffice coupled with the automated court case searching tool, CourtQ alongside machine-learning and natural language processing solutions such as Jet, that strengthens the value that Novitex is already delivering. We compliment Matten on a well-run, unbiased Request for Proposal (RFP) process and look forward to working with them in the future.”
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