Legal support services consulting firm Mattern & Associates, LLC announces the successful negotiation of multiple back office service area contracts for Sandberg, Phoenix & von Gontard P.C., resulting in the selection of a new outsourcing partner for the Firm as well as substantially improved terms and conditions for the Firm’s off-site records contracts—including elimination of permanent withdrawal fees—and improved pricing for office supplies.
In the third year of a five-year contract, Sandberg was experiencing difficulties with the Firm’s incumbent outsourcing provider. Mattern was engaged to develop and manage a customized Request for Proposal (RFP) for replacing the current service provider as well as to investigate improvements in off-site records and office supplies.
After the Firm and Mattern performed a lengthy review and offered the incumbent provider multiple opportunities to implement meaningful changes, Sandberg signed a five-year contract for outsourced on-site support services with a new provider with substantially improved terms and conditions including staffing level guarantees with significantly higher penalties if not fulfilled, increased penalties for not meeting service level agreements, and upgraded monthly reporting tools—as well as penalties for not utilizing/reporting.
Concurrently with the outsourcing RFP, Mattern negotiated new off-site records and office supplies contracts utilizing Mattern’s benchmarks to ensure the Firm was receiving best in class pricing, terms and conditions. As a result, Mattern achieved a 13% reduction in monthly costs for off-site records and the elimination of permanent withdrawal fees. For office supplies, Mattern established fixed pricing and no minimum spend requirements.
Rob Mattern, President of Mattern & Associates, remarks: “Working with the leadership of Sandberg, Phoenix & von Gontard, we were able to assess problems with their current provider and negotiate agreements that substantially improved their outsourcing venture and ensure their service partners were held accountable to the highest performance standards while the Firm also receives best in class pricing. We are pleased with the successful results for the team at Sandberg.”
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