Corporate and private law firm, Beswicks Legal, has selected BigHand’s feature rich digital dictation solution with additional mobility functionality to replace the firm’s incumbent provider, as part of a wider technology upgrade to help increase firm-wide productivity and provide an enhanced customer experience.
Beswicks implemented BigHand, as it offered seamless integration with the firm’s new case management system, Tikit Partner for Windows (P4W), and could support its move to a Microsoft-based mobile strategy.
Tim Knight, Business Operations Manager, Beswicks Legal, explains: “We were early adopters of digital dictation, but as part of a wider system upgrade we wanted to harness the benefits of a fully integrated case management, digital dictation and mobility solution. BigHand was recommended to us by our case management provider and the strength of their combined technology offering became evident very quickly.”
“BigHand was able to support our strategic move to an integrated solution, offering seamless integration with P4W and a superior mobile app that would provide our team with greater flexibility and increased efficiency whilst out of the office, which in turn would enable us to offer an enhanced and more responsive customer service.”
Beswicks rolled BigHand out across the business following a straightforward transition and implementation of the software. The firm’s 40 lawyers and administrative staff are now enjoying the benefits of the integrated solution and mobile app.
“The move to BigHand was faultless, right from the planning phase through to the actual installation and training,” says Tim. “ Our users have found BigHand easier to use and the mobile app in particular has been very well received. We are also benefiting from the enhanced analytical and reporting tools that BigHand offers, which are enabling us to monitor and manage our work more effectively.”
He concludes, “Bringing BigHand and Tikit in has enabled us to successfully make the transition to a fully integrated solution for managing our casework flexibly and efficiently, and BigHand’s digital dictation and mobility solution has been an integral part of that. As we move forward, we see great potential for further added-value and we’re also starting to look at bringing in speech recognition for further gains.”
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