With an ambition to achieve its long-term growth and strategic objectives by improving the client experience and internal operations, one of the largest law firms in the North East has chosen legal technology specialist, Access Legal, as its partner to provide holistic technology as the firm embarks on the next stage of its digital transformation.
From its initial foundations in the 1800s, BHP Law has grown to operating across five offices. With a clear directive to improve their client experience, the forward-thinking firm appointed Access Legal to help the business streamline and integrate its systems and increase staff efficiency and productivity.
The solution to help BHP Law achieve its objectives encompasses Access Legal’s case and practice management software, cloud hosting services and Legal Bricks conveyancing portals, alongside Access Group’s HR software. As an existing client of Access Legal’s digital learning software which is available via Access Workspace, the firm will bring together further aspects of their operations into this single view.
The new solution will help to improve processes, increase efficiencies, reduce duplication, cut printing costs and provide seamless access for the BHP team wherever they choose to work from, ultimately providing more time to build client relationships.
Commenting on the partnership, Charlotte Snowden, Director of Operations at BHP Law, said: “By having one platform for our colleagues to perform everything in one place is a real game changer- helping to improve their efficiency, productivity and ultimately spend more time on what’s important. From one place they will be able to carry out day-to-day tasks and better manage their cases and clients, monitor compliance and ensure we’re supported with future regulation, complete e-learning courses right through to managing their own performance using the Access HR software.”
“It was important to partner with a provider as passionate as we are about improving our client experience through an excellent digital platform and making it easy for colleagues to deliver the best service. The benefits of choosing Access Legal will enable us to meet our objectives today and they are continuously looking for further integrations and improvements, which we value as we evolve our team and client experience.”
Doug Sawers, managing director at Access Legal, added: “It’s refreshing to see the importance the team at BHP Law has placed on its digital transformation and the commitment and passion they have to deliver change. We’re delighted to have been appointed as their long-term technology partner to support the firm’s growth ambitions and strategic objectives.”
More than 3,800 UK law firms currently benefit from Access Legal solutions, and BHP Law joins a client portfolio that includes The MAPD Group, Minster Law, Winn Solicitors, Wolferstans and Neves Solicitors LLP.
Access Legal is part of The Access Group, one of the leading providers of business management software to mid-sized UK, Ireland and Asia Pacific organisations.
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