Highly successful and innovative law firm Royds Withy King has selected Peppermint Technology’s CX365 solution, built on the Microsoft Power Platform and Dynamics 365, to underpin its growth strategy.
The firm has selected to utilise the Case & Matter Management, Client Engagement (CRM) and Practice Management modules, whilst also integrating with iManage for a holistic user experience.
The investment in CX365 will provide a single cloud-based solution that will enable the firm to centralise data to a unified platform, providing a foundation for operational excellence and personalised client services and enabling users to work securely at anytime from anywhere.
Jessica Burston, Director of Operations and IT commented: “The current pandemic has confirmed our plans to develop fully agile technology, in order to support the delivery of modern legal services. Peppermint’s CX365 platform will provide our lawyers with a complete view of our clients and our various touchpoints with them. The innovative integrations and workflow tools give us the platform we need to develop bespoke solutions based on a full understanding of our client’s needs, preferences, and opportunities”.
Graham Street, Managing Partner added “operational excellence is key to everything that we do, and is what our clients expect from a leading law firm. To this end we are looking forward to utilising Peppermint’s capability to enhance the delivery of our core processes. It’s agility and flexibility will enable us to efficiently ensure we are delivering our services to the highest professional standards.”
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