Bristol-based Legal Protection Group is implementing the Proclaim Case Management solution from Eclipse, the Law Society Endorsed legal software provider.
The group, led by several industry experts, specialises in legal protection insurance for various areas of law.
Following an in-depth search for a case management solution that could be easily configured to meet specific requirements, Legal Protection Group determined a claims specific version of Proclaim was the standout choice of software. Proclaim will enable employees firm-wide to deliver a consistent approach at each stage of the claims process.
In addition, Legal Protection Group will be implementing TouchPoint+, the client self-service portal from Eclipse. Accessible via smartphones, iPads, tablets or laptops, TouchPoint+ includes Secure online document delivery and signing along with online case tracking and live updates. This will allow the business to process claims more efficiently whilst continuing to provide great client care.
Clare Wright, Operations Manager at Legal Protection Group, comments: “Proclaim is undoubtedly going to improve efficiencies across our organisation, enabling us to deliver a faster and consistent higher level of service to clients, creating a great platform for the business to grow.
The addition of TouchPoint+ is a milestone moment in our journey to continually enhance the level of service we offer to our clients – increasing our edge over competitors even further. Overall, we’re delighted to be embracing the power of Proclaim and the benefits it will bring to us and our clients.”
Eclipse, part of Capita Plc, is the leading provider of Case Management, Practice Management, Matter Management and Process Management Software. Our Proclaim system is in use by over 23,000 professionals in a vast range of sectors, and is the only solution of its type to be Endorsed by the Law Society. Sectors catered for include legal, commercial and charitable. We employ over 160 staff and provide a full service offering, from initial needs analysis through to implementation and aftercare. Clients include household name commercial organisations, law firms large and small, Alternative Business Structures and niche operators.
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