Tiger Eye Consulting has successfully upgraded Fremantle, a leading creator and distributor of media programming, to the latest version of the iManage Work document and email management system (DMS), providing an overhaul of the system, complete with workflow restructuring and user training.
Behind the scenes, staff in Fremantle’s Legal Department were faced with inefficiencies, with an iManage Document Management System that was poorly tailored to suit users’ needs, with an ineffective workflow structure.
Fremantle planned to re-work its workflow structure, overhauling its iManage solution and upgrading to iManage Work 10. This way, staff could finally utilise iManage’s advanced search functionality.
Tiger Eye, trusted iManage partner, was recommended for the project.
Consultancy sessions and collaborative workshops were conducted with all of Fremantle’s DMS users, to analyse how staff naturally interacted with the iManage system. Using these observations, Tiger Eye worked collaboratively to redesign Fremantle’s database.
It was apparent that Fremantle was limited by the traditional DMS format of client and matter, which was ineffective for the way they worked. Working department by department, Tiger Eye customised Fremantle’s root workspace structure, with workspaces ordered around shows and seasons.
Co-authoring a best practice approach for Fremantle’s DMS users, Tiger Eye and Fremantle outlined guidelines for document title syntax and metadata, to ensure all staff titled documents in the same, ordered manner.
With a system that is truly designed to suit the needs of users, Fremantle staff can search for, find and access documents with ease. With all staff skilled in using the iManage system, Fremantle is able to minimise pressure on internal resources, with the DMS helping, rather than hindering, users’ access to documentation.
“iManage provides a centralised system that makes it easier to find documents, especially those agreements that have been filed many years ago. Even if you cannot find the agreement, the ability to file emails in the same place provides context, such as who to contact or the background of the content.” - Naomi Egenamba, iManage Work user.
“Tiger Eye has been very responsive to our queries and prompt to resolve issues” - Jacqueline Moreton, General Counsel at Fremantle & iManage Work Business Sponsor.
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