Shepherd and Wedderburn LLP has launched a Smarter Working innovation unit to further enhance its service to clients. The Smarter Working unit, believed to be the first of its kind for a Scottish-headquartered law firm, pools the firm’s established expertise in the fields of process, automation, technology, data and knowledge to improve efficiency and provide insights that deliver genuine benefit to clients.
Led by Lynn Beaumont, Head of Knowledge and Service Delivery, and Steve Dalgleish, Head of Technology, the team is already working with the firm’s legal specialists and clients to identify areas for improvement in service delivery, address the business-critical issues clients face, explore new ways of working, and assist them in achieving their commercial objectives.
The unit’s initial key areas of focus are:
Recent work for clients has included:
Andrew Blain, Shepherd and Wedderburn’s Managing Partner, said: “We have brought together the right blend of process, technology, knowledge and people to deliver tools to improve client service, transparency and efficiency. Smarter Working puts us in the best position to respond to the evolving needs of clients, who rightly expect technology and commercial insights to be an integral part of a modern, innovative law firm.
“The unit will help us better understand, manage and address client’s requirements, increase the rate of internal process improvement and the adoption of new technology, and embed our rigorous approach to project management. Embracing new technology is essential, though it should be seen as an enabler of high quality service delivery rather than an end in itself, and is of most value when combined with process, people and knowledge.”
Shepherd and Wedderburn is known for its market-leading expertise in the technology sector, both in supporting the scale-up and growth of technology companies, most notably Scotland’s first tech unicorn, and in developing tech solutions for clients, be that harnessing AI to deliver insights, driving efficiencies through document automation or developing bespoke applications to help clients achieve their business objectives.
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