Start-up motor claims specialist Teepee is implementing Proclaim, the Case Management Software solution from Eclipse, a Law Society Endorsed legal software provider.
Established in 2019, the Glasgow-based firm specialises in motor claims; arranging repairs and credit hire through strong relationships with partner agencies that also utilise Proclaim. Proclaim will enable Teepee to operate with a high level of efficiency from day one.
As a new firm, Teepee requires a solution that will facilitate growth of the business – by establishing efficient processes for managing claims that ensure greater profit margins. Staff will benefit from this additional efficiency that permits them to focus on new business opportunities.
Proclaim’s self-service portal TouchPoint+ which includes an app that allows clients to access case information from their smartphone or tablet – will allow Teepee to differentiate from the established competition with increased levels of client care.
Tony Parris, Managing Director of Teepee, comments: “Proclaim is going to be a game-changer for our firm – it’s exactly what we’ve been looking for. The flexibility it provides will really enable us to get the most out of this software, so we can concentrate on delivering a great service to our clients.
“TouchPoint+ in particular is going to be very well-received by our clients. The ability to keep them up to date in real time will help to create a smooth client journey during what can often be a stressful time.”
Eclipse, part of Capita Plc, is the leading provider of Case Management, Practice Management, Matter Management and Process Management Software. Our Proclaim system is in use by over 23,000 professionals in a vast range of sectors, and is the only solution of its type to be Endorsed by the Law Society. Sectors catered for include legal, commercial and charitable. We employ over 160 staff and provide a full service offering, from initial needs analysis through to implementation and aftercare. Clients include household name commercial organisations, law firms large and small, Alternative Business Structures and niche operators.
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