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Renewals define Quiss service quality
UK News

Quiss logoManaged IT services provider Quiss Technology, is celebrating a raft of contract renewals, as agreeing new long-term deals with JCP Solicitors in South Wales, Bates Wells & Braithwaite in Sudbury and Mackrell Turner Garrett in the capital.

Operations Director for Quiss Technology Clive Taylor, commented: “Like every business we enjoy winning new clients, because it demonstrates our potential, but it is the renewing of a contract that confirms we have delivered on our promises.

“It is immensely gratifying for the team here, from everyone on the helpdesk to our technical consultants, that our legal sector reputation continues to help us retain these valued clients.

“For some clients this is not their first renewal, with our relationship measured in decades, rather than years. And contract lengths varying from three to five years, are a further demonstration of the value our clients place on the responsive, reliable service we deliver.

“Despite the unique nature of each client’s requirements, we are confident we are delivering the same high-quality service that meets the immediate and future needs of clients.”

Denise Warlow, Business Resources Manager at JCP Solicitors commented: “Renewing for a third time with Quiss was our natural choice.

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“We have grown considerably over the last few years through M&As and Quiss have been there to support us along the way; we know from experience that they can deliver!

“Having a robust and secure IT platform is pivotal to any business these days and it is a minefield – Quiss helped us understand all of the different options and what was most suited for our business now and our future growth strategy.

“The rebuild for all of our offices took place over one weekend; Quiss had an army of technicians on each site before, during and after to ensure that our staff were clearly guided through the transition to the new system.

“Communication was also key to this project and Quiss worked with us on our staff communication strategy to ensure that every staff member knew what was going on and how the changes would affect them.

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“It is clear when you meet the team that they care passionately about the service they deliver and their clients; we would without a doubt recommend Quiss to others.”

Over the many years Quiss have supported JCP Solicitors, they helped integrate six offices and advised on the law firms ambitious IT roadmap, with new cloud services added in the shape of Azure Backup, used protect and restore data in the Microsoft cloud.

The recent renewal required all the hardware to be replaced, including the on-premise servers which are needed to run the firm’s case management system, which is currently unavailable as a cloud service.

 

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