Peppermint Technology has enhanced its CX product to support clients after amendments by the Legal Services Board (LSB) to simplify regulation and increase consumer choice in the legal market.
Earlier this month, the LSB approved the changes to the Solicitors Regulation Authority (SRA) handbook in respect of its Looking to the Future reforms.
In anticipation of this move, Peppermint’s CX product will be able to support compliance in a clear and easy to use way, so that users can adapt their processes quickly and with minimal disruption. Customers will benefit from these changes in the upcoming product release available in January.
Lauren Colbeck, Product Manager at Peppermint, said: “Compliance is of paramount importance to our customers. Peppermint continuously monitor the changes in the regulatory landscape to respond and reflect necessary changes in our product. These upcoming enhancements demonstrate our continued commitment to helping our customers adapt to changing regulation.”
Peppermint Technology exists to change a market. Our next generation legal SaaS (Software as a Service) platform, PeppCX, is built on an industry standard application platform namely Microsoft Dynamics & SharePoint. Peppermint leverages Microsoft’s multi-billion-dollar investment and makes this relevant for the legal market.
PeppCX delivers a suite of enterprise applications including Practice Management, Matter Management, Case Management, Document Management, CRM, and Performance Management, together with a suite of collaboration and content enablement tools. It allows legal providers to drive every process, activity and insight around the client and achieve a quantum leap forward in client service and automation. This game-changing approach combines the specialist legal industry expertise of Peppermint with future-proof Microsoft software and investment, delivered from the Cloud.
Ranked in Deloitte’s UK Technology Fast50 in 2016 and 2017, other awards include Best Small Tech Company, Best Cloud Application World Series Award, Microsoft Dynamics ISV UK Partner of the Year & Top Global 20 Most Promising Dynamics Company 2017.
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