UK News
To enhance service and provide a seamless client journey
Highly renowned North West firm, Guy Williams Layton, is implementing the Proclaim Practice Management Software solution from Eclipse Legal Systems, the sole Law Society Endorsed legal software provider.
Guy Williams Layton is the successful union of several highly respected firms that have been providing legal services throughout the North West for many years. Currently based in Liverpool and Heswall, the firm prides itself on its ability to adapt to the changing needs of the legal market, whilst preserving the best aspects of true personal service. The firm attributes this to its substantial investment in its effective use of technology.
Eclipse will implement its Proclaim Case Management system throughout the offices and across a number of departments – including Debt Recovery, Conveyancing, Employment and Probate – serving to standardise working practices and enable teams to work from a centralised system. As part of the implementation, Eclipse will also conduct a full accounts conversion from Guy Williams Layton’s incumbent system, providing a fully integrated Proclaim Practice Management Software solution.
To further drive client service and streamline efficiencies within the Conveyancing department, Guy Williams Layton is opting for Proclaim’s integration with the Land Registry Business Gateway (LRBG), serving to automate a number of stages within the Conveyancing process, as well as provide fee earners with access to Land Registry services - entirely through the Proclaim desktop.
Additionally, in a bid to enhance client inception procedures, the firm will benefit from Eclipse’s New Business Enquiries toolset, providing end-to-end management of all incoming enquiries. Staff will be able to nurture on-going prospect relationships and target them with relevant marketing materials, and when the time is right, create a live client file to include all pre-existing data.
Jonathan Hogg, Partner at Guy Williams Layton, comments: “Eclipse’s expertise in the legal industry, its Law Society Endorsement, and Proclaim’s comprehensive toolsets, meant it was our first choice in terms of software providers. Proclaim will deliver a sophisticated, innovative and flexible legal software solution, and will truly enable us to effortlessly streamline our processes and introduce high levels of automation.”
“We pride ourselves on our reputation for providing exceptional client care, and utilising Proclaim will enable us to enhance our service offering even further, allowing us to provide a seamless client journey from instruction through to completion.”
Eclipse, part of Capita Plc, is the leading provider of Case Management, Practice Management, Matter Management and Process Management Software. Our Proclaim system is in use by over 23,000 professionals in a vast range of sectors, and is the only solution of its type to be Endorsed by the Law Society. Sectors catered for include legal, commercial and charitable. We employ over 160 staff and provide a full service offering, from initial needs analysis through to implementation and aftercare. Clients include household name commercial organisations, law firms large and small, Alternative Business Structures and niche operators.
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