Tikit is one of the largest suppliers of technology solutions & services to legal & accountancy firms, and is part of BT Group. Tikit’s client list totals more than 1,450 firms globally, including 90 of the UK’s top 100 law firms, 250 US law firms, 12 of the top 20 European law firms and 18 of the UK’s top 50 accountancy firms.
Tikit is a complete technology partner offering a broad portfolio that includes software solutions, IT outsourcing, communication, networks & hosting. Tikit develops their own software and have long-standing relationships with other top best-of-breed providers, and they match this expertise with a reputation for excellent customer service.
For more information, visit www.tikit.com.
Case Study: Tikit’s floorwalkers support innovative training at Travers Smith
Travers Smith was founded more than two centuries ago and has practised law in the City of London ever since. It now has lawyers working out of offices in London and Paris, divided into 17 specialist practice areas.
The firm fosters a climate of shared knowledge and goals, supported by a friendly, engaging team spirit. Its lawyers are focused on conducting business in the most effective way for clients. As part of its continual endeavour to provide an incomparable client experience, Travers Smith implemented a new NetDocuments cloud-based document management system (DMS). The technology refresh was carried out over a weekend. It was vital that lawyers, PAs and all administrative staff were ready to hit the ground running and use the new system from day one, not only to prevent negative impact on clients but also to deliver the benefits of improved service levels as quickly as possible. Travers Smith selected Tikit to supply training on NetDocuments. Tikit develops its own applications, complemented by deep partner relationships with other best-of-breed providers, including NetDocuments. Continue reading
Dear CRM agony uncle: I just don’t know if they’ve lost interest…
Dear CRM Agony Uncle,
Given that it’s Valentine’s Day – I have to ask – how can you tell when someone you’ve been close to has lost interest?
I’m thinking here of a particularly special relationship we used to have. There was a time when there was a really strong connection between us. I wrote to them a lot and they read everything I sent them – we even met up when they came to our events. We interacted practically every day. Those times were good. Continue reading
Dear CRM Agony Uncle: How a failure to fully update might be spelling the end for this relationship
DEAR CRM AGONY UNCLE,
I don’t want to admit it – but I don’t always tell my CRM the whole truth and I think it’s ruining my relationships.
Of course, it didn’t start out this way. When the CRM and I first got together, I really wanted to make it work. Back then, whenever there was any kind of client contact I updated straight away. Every email, every phone call: I gave it everything I had. Slowly but surely though, my attitude started to change. Continue reading
Why lawyers really have to stop hating CRM
Customer Relationship Management systems have the potential to give firms a huge competitive advantage – but all too often they don’t because the data being entered is partial, patchy or out of date. Firms have a lot to gain if they can raise the consistency and quality of data entry, argues Simon Elven. The trick lies in utilising software that makes it a painless process. Continue reading
Why so many firms are missing the point about data
Data is a powerful and much underused asset which law firms ignore at their peril, according to Virginio Basile, Tikit’s Vice President, Professional Services, North America. In this blog Virginio argues that once firms can get to grips with data, they will unlock the potential to become more competitive and more profitable. Continue reading
How law firms can put a smart data strategy in place
In his previous blog Virginio Basile, Tikit’s Vice President, Professional Services, North America, explained why data matters so much to law firms. In this blog – the second of three – he describes how firms can put a strategy in place to deliver the kind of data that’s of real value. Continue reading
What a smart data strategy looks like in practice
In my last two blogs I talked about the value that law firms can get from great data and how they can obtain it. To round the series off, here I’m drawing on the experience of a recent timekeeping software deployment to illustrate how firms can acquire high quality data in practice. Continue reading
The future of law firms - CMS innovate with new office move
Award winning law firm CMS talk about their leap into the future and how they used a new office and cutting technology to change the future of firms forever. Find out how they achieved what is becoming the most talked about and respected shift in the London legal arena.
Click here to watch the video on YouTube.