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PRO Partners

Service Desk Team Lead (UK, London)

Company: International Law Firm Job type: Permanent
Country: United Kingdom City: London
Salary indication: £40,000 - £45,000

”Legal IT Today

Description:

Key Skills:

  • Previous Team Leader experience within a law firm
  • Mentoring and coaching staff
  • KPI creation and monitoring
  • Excellent communication skills
  • ITIL Service Management experience
  • Review meetings of 1st and 2nd line staff
  • Chair regular meetings
  • Strong technical knowledge
  • Able to operate as a good team player
  • Good communicator with the user environment at all levels
  • Excellent staff leadership qualities

Previous Team Leader experience is essential as you will be managing a team of 6-8 Service Desk Analysts. You will also need previous experience of ITIL processes and procedures, such as SLA’s, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting.

Technical Skills Required:

  • Strong knowledge – legal apps, Document management systems, Office XP/2003/2007/2010, Citrix – advanced level
  • Manage service desk processes
  • Identify training requirements
  • Manage call distribution

If this is an interest please get in touch via email - This email address is being protected from spambots. You need JavaScript enabled to view it. or call 01273 808822

 
Interested? Click here for more information or This email address is being protected from spambots. You need JavaScript enabled to view it. .
 

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