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Benchmarking Data Shows Opportunities Still Can Be Gained from Cost Recovery

John GilbertIn early 2013, nQueue embarked on a project to better understand and share its customers’ cost recovery strategies. While there have been a number of industry surveys over the years on expense data capture, we chose instead to study actual law firm capture and billing rates. By analyzing what firms actually do—rather than what they say they do—we are to provide detailed and accurate benchmarking data. The result is nQueue’s Cost Recovery Data Capture and Rate Report

“Just Dedupe It!” - Practical Considerations When Applying Deduplication Filtering

Tom BonkAt first glance, deduplication filtering is perhaps one of the easier concepts to understand for newly minted e-discovery practitioners. Most of us are taught that individual items that comprise electronically stored information (ESI) each have a unique “fingerprint” that may be used as the basis to automatically identify and filter exact duplicates that inevitably exist within a universe of collected ESI.

Moving toward a better profession, one conference at a time

Nicole BlackAre law firms big and small appropriately acclimating to the rapidly changing legal landscape or are they simply employing stop gap measures to make ends meet? Last month, the authors of an annual report on the U.S. legal profession attempted to glean the answer to that tricky ques-tion.  And two New York City legal conferences also provided interesting insight on this topic as well.

Law Firm CIO / CTO Forum: Big Forum in the Big City

Geoff ZoddaSnow and ice have been blanketing most of the Eastern U.S. with regularity over the last 2 months, and the first week of February saw no reprieve. Despite significant flight cancellations and adjusted travel itineraries, many of the legal industry's top CIOs and Directors trekked to the annual CIO Forum, hosted by American Lawyer Media (ALM) at the Midtown Hilton Hotel in NYC. 

Susskind answers your question: all answers collated

Richard SusskindProfessor Richard Susskind OBE is a well-known author, speaker, and independent adviser to major law firms. His particular area of expertise is the way in which IT and the Internet are changing the work of lawyers. 

Last week, we interviewed Susskind and because not everybody is able to attend one of his fascinating lectures, we decided to ask Susskind questions submitted by our international readers.

This article is based on a transcript of the interview. Topics discussed by Susskind include the Flaherty Suffolk Technology Audit, the surviving chances of small law firms, the future role of automated legal expert systems and the paperless firm. Susskind also provides advice for young starting lawyers.

Hyperion Report Review: from Workflow to Business Process Management

Rob AmeerunLast week, Hyperion Research - a unit of Hyperion Global Partners - published a new MarketView™ report: “Business Process Management Solution for Law Firms”. The 81-page report thoroughly evaluates vendors providing Business Process Management (BPM) systems with a specific focus on the legal vertical.  Legal IT Professionals received a copy of the full report to review for our global readership. 

Legally digital: The case for automated workflows

Amanda RecknellAt any given time legal organisations are processing staggering amounts of electronic and paper-based information - a law firm with 100 staff will typically consume two million sheets of paper per annum alone. This equates to hundreds of hours’ worth of time that barristers, solicitors and law firms have to spend manually managing documents such as disclosure and contractual agreements, instead of working on higher value tasks that really matter and generate profit.

Improving New Client and Matter Intake through Automation and Standardization

Hossein JabbarzadehLaw office automation has advanced for many areas of operations, leading to increased efficiencies and productivity. Unfortunately, the new client and matter intake process has largely been ignored. Many firms undertake the process with hand-recorded notes or email, software programs that cannot share information, and ineffective workflows. The result is information scattered across multiple files or programs, which slows productivity and increases administrative costs.

Fortunately, with updated approaches to the conflict/new client intake process, attorneys and staff can overcome these challenges and implement solutions which will help realize the benefits of automation and standardization.

How Law Firms Can Leverage IP Portals to Prepare for the Future

Jeff ShiehTechnology has disrupted many traditional service businesses.  Online travel sites have caused the brick-and-mortar travel agency industry to decline, and Amazon has no doubt reduced the number of bookstores in existence.  

The Intellectual Property (IP) industry, while historically slow to change, is now seeing a sharp rise in specialist IP service companies who focus on particular parts of the patent process. Many of these companies fall into the category of “IP portals,” offering cloud-based technology and streamlined backend systems to lower clients' costs, while increasing transparency and efficiency. 

2014: The Year Cloud Computing Became the Norm in the Legal Industry?

Nicole BlackAt long last, cloud computing is finally coming of age for the legal profession. Although it's been used in many other sectors for years now, up until recently, most lawyers have been hesitant to adopt cloud technologies and utilize them to their full potential. 

Last year, however, that trend began to change as lawyers increasingly became more comfortable with the concept of cloud computing and familiarized themselves with various web-based platforms.

Avoiding the “Shiny Object” Syndrome in E-Discovery Technology Purchases

Peter MercerHere's a dirty little secret in the e-discovery industry: Many practitioners don't really understand the right questions to ask when evaluating and purchasing e-discovery technology and services. Although most people enter the purchase process with specific objectives in mind, such as reducing costs, eliminating mistakes and improving staff efficiency, they are easily swayed by vendors touting the latest “advanced” features and functionality, and by whatever new “shiny object” is currently generating buzz in the marketplace. 


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