Global News
A Comprehensive Task Delegation Platform for Law Firms
BigHand, the leading provider of voice productivity and document formatting software, is previewing at LTNY 2015 an enhanced platform that enables law firms to streamline all of their task delegation processes into one easy-to-use solution.
This enhanced solution will serve to further reduce inefficiencies and increase accountability between attorneys and support staff via a robust workflow methodology similar to the one incorporated in BigHand’s popular voice productivity software.
In today’s legal market, firms are striving for continuous improvement in efficiency, productivity, and customer service. BigHand is known for their voice productivity software that enables attorneys and their administrative teams to streamline document creation via a comprehensive workflow tool that is integrated within the digital dictation software.
BigHand Now extends the concept of the existing BigHand workflow tool to capture more work input methods - such as email, working documents and manual forms - in addition to dictations, within the BigHand workflow. The workflow provides attorneys with a simple, highly customizable interface to assign tasks to their administrative staff, enabling them to concentrate on higher value, fee earning tasks instead of work administration.
Administrative staff will benefit from seeing a unified backlog of work within the BigHand interface, rather than multiple sources of requests held in different places. With all of their tasks captured in one repository, administrative teams can easily prioritize work and ensure deadlines are met. In addition, once captured within the BigHand workflow, all tasks can be managed and reassigned to balance workloads and ensure resources are efficiently managed using the workflow and work administration features.
The BigHand Now interface also allows firms to design customized forms to be completed when submitting specific work types to make sure the required information is completed when the task is submitted. This confirms the administrative team will receive all of the critical information required for them to complete the task as well as ensure they can prioritize and track the progress of the job along with all the other tasks in the queue. In addition, with the BigHand system, attorneys can dictate the necessary information into the form, further streamlining task delegation.
As more firms begin to centralize back office tasks by function, BigHand Now will serve as a common platform to efficiently manage these tasks. It will also provide supervisory staff full visibility to workflow status, and lawyers the ability to monitor the progress of critical delegations.
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