Phoenix are pleased to announce the new evolution of Workspace Assist with two new products: Workspace Control Standard and Workspace Control Helpdesk. Building on the success of one of our most popular products, used by 200 customers across the globe, Phoenix has redesigned and enhanced Workspace Assist to provide additional benefits and features and renamed it Workspace Control.
After discussions with our broad customer base, we have focused enhancements in four key areas: usability, scalability, security, and self-service functionality (helpdesk and end user).
The product now incorporates the Phoenix Centre interface, a single web-based dashboard from which firms can administer and manage their entire HP WorkSite environment. Many of Phoenix’s existing management products such as Office Centre, Importer, and MatterView, can be managed via the same interface, providing commonality and a familiar look-and-feel for DMS administrators. Common tasks such as workspace creation, workspace modification, shortcut allocation, and restructuring are all driven through user friendly, web-based wizards, ensuring that common tasks are easy to perform.
Phoenix has also re-architected the product, separating-out key service tasks such as create, update, secure, and shortcut management; furthermore, tasks can be prioritized and organized by database or specific metadata. This architecture enables support for any DMS design scenario while facilitating a centralized database and management UI, regardless of number or location of WorkSite and SQL Servers.
The addition of Workspace Control Helpdesk empowers Helpdesk staff to perform critical user support tasks – without the need for the NRTAdmin account – to enable improved system security and to reduce risk. Helpdesk staff can manage workspace and document security and perform remote check-ins and unlocks through a simple, intuitive UI, all without exposure to sensitive information or the need for more complex administration tasks. Further, it is all fully audited to provide a detailed security history.
Workspace Control Standard and Helpdesk will be available as of the 1st of February, 2015.
Phoenix Business Solutions is an information, content and document management specialist, providing strategic consultancy, software solutions and system integration for companies across the legal and professional services markets, globally since 2003.
Phoenix solutions provide the framework for an agile and mobile business that ensures immediate, seamless and secure access to information across the organisation; whilst delivering efficiency gains and improving profitability by encouraging collaborative working practices, increasing productivity and enhancing operational effectiveness. In addition, through our intelligence and analytics solutions, Phoenix is able to help our clients unlock the value of the data within their business systems today, and address tomorrow’s data governance challenges.
It is our people, our passion and dedication to the industries we serve that enables us to support companies worldwide in structuring their business the right way. Phoenix provides unequivocal advice and guidance, exceptional levels of service and support, and industry leading products and solutions tailored to meet your exact requirements.
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