NetDocuments Acquires Decisiv: What Happens Next?
Global News

NetDocuments logoNetDocuments completed an agreement with Recommind to purchase Decisiv Email (now NetDocuments Email) including the technology, customers, and Australian-based team. While the terms of the agreement are undisclosed, the acquisition represents a significant statement to the legal market in terms of how email will be managed through the DMS.

This acquisition is also representative of the steps that NetDocuments continues to take in an effort to bolster its position as the leading solution and alternative to cumbersome and complex legacy content management systems.


Email continues to grow at a staggering pace and firms are struggling to incorporate, protect, file, and manage email in the document management system. The Decisiv technology will bring several key components to email management that will improve the ease of use when filing and managing email.  Key features for effective email management across the firm’s matters, clients, and internal communication include:

  1. Predictive filing to the DMS – The Decisiv technology allows for robust predictive filing based on key criteria such as To, From, Cc, Subject, contents, etc. Predicted locations are visually ranked, indicating probability and enabling filing to the correct matter with just one click. Automatic filing can be enabled with a set threshold (e.g. email that reaches a 95% confidence rank or higher will be automatically filed to the predicted matter).
  2. De-duplication – Email is filed to the content management system once, regardless of how many individuals file it. 
  3. Folder Mapping – Select folders in Outlook and map to the document management system. Email filed to mapped folders will be sent to the DMS.
  4. Global filing indicator – Email is visually tagged in Outlook for all internal recipients to see in their own mailboxes, indicating it has been filed to the DMS regardless of who in the firm filed it.

Will NetDocuments continue the Decisiv brand?

No. NetDocuments is rebranding Decisiv Email to be NetDocuments Email. NetDocuments Email is separate from NetDocuments EMS Folders and EMS Profiler.

What happens to the existing Decisiv customers?

NetDocuments will continue supporting existing Decisiv Email customers. Recommind has communicated to existing customer firms that the technology, future enhancements, and ongoing technical support will now be owned, managed, and operated by NetDocuments.  This technical support can come in the form of phone calls, ticket requests, or access through the support site.  

Is the software changing?

Decisiv Email 3.11 will continue to be supported at existing customer firms. NetDocuments will incorporate some of the Decisiv technology into our datacenter infrastructure to reduce the on-premises requirements for future editions of NetDocuments Email.

What is the technology roadmap for NetDocuments Email?

NetDocuments will continue to support and enhance the current Decisiv product and provide full support for its existing customer firms. In addition to supporting customers and the current Decisiv product, NetDocuments will enhance the service by incorporating components of the technology with NetDocuments’ leading cloud-based SaaS infrastructure.

About NetDocuments

Founded in 1999, NetDocuments’ cloud-based service allows firms of all sizes to reduce costs and increase security, mobility, compliance, and disaster recovery for documents and email from anywhere and on any device. With offices and datacenters in the US, Australia, and the UK, and with over 2,000+ customers and hundreds of thousands of users, NetDocuments is able to effectively service its global community spread across 140 countries. With anytime, anywhere access, firms are able to increase productivity and improve the client experience through a comprehensive cloud-based service.


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