International law firm Macfarlanes joins the list of firms who have successfully deployed Phoenix Monitor to provide complete visibility of their enterprise-wide Worksite deployment ensuring maximum uptime and optimal system performance.
Law firms around the world rely on the HP Autonomy WorkSite Document Management System (DMS) for core knowledge management and collaboration on client matters. With 500 personnel firm-wide relying on its WorkSite deployment, the firm was keen to have better visibility into the performance and usage of the WorkSite environment as well as having the ability to proactively improve their support of this critical, core application.
The goal of this deployment was to ensure optimal system availability by increasing responsiveness to possible issues while also further improving system usage and adoption.
Maurice Millen, Head of IT, comments, “We see Phoenix Monitor as more than just a technical solution; it also provides the firm with key business benefits. We now have the ability to deliver analytics that help us identify how the application is being used, so that we can address incorrect usage. Escalation rate of support issues to senior technical resources also has reduced, thus enabling us to better focus on developing the business benefits of our ECM strategy.”
Phoenix Business Solutions is an information, content and document management specialist, providing strategic consultancy, software solutions and system integration for companies across the legal and professional services markets, globally since 2003.
Phoenix solutions provide the framework for an agile and mobile business that ensures immediate, seamless and secure access to information across the organisation; whilst delivering efficiency gains and improving profitability by encouraging collaborative working practices, increasing productivity and enhancing operational effectiveness. In addition, through our intelligence and analytics solutions, Phoenix is able to help our clients unlock the value of the data within their business systems today, and address tomorrow’s data governance challenges.
It is our people, our passion and dedication to the industries we serve that enables us to support companies worldwide in structuring their business the right way. Phoenix provides unequivocal advice and guidance, exceptional levels of service and support, and industry leading products and solutions tailored to meet your exact requirements.
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