Global News
As a consequence of new entrants, increased client expectation and continuing fee pressure, the battle ground of legal services is shifting to the client experience. In this rapidly evolving landscape firms will live or die based on the customer experience they provide. Increasingly, the success of a firm will rely as much on technology as it does on the culture and legal knowledge of the firm.
Peppermint Technology wrote an interesting white paper on this subject: "The Industry Technology Platform" that can be downloaded here.
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