Microsystems today announces the release of a new white paper based on a recent survey conducted by ALM Legal Intelligence, which sought to identify disconnects in the law firm/client collaboration process.
Meeting Client Expectations? The Hidden Secret for Improved Satisfaction uncovers how both lawyers in law firms and lawyers in corporate legal departments reach their goals through the use of technology and effective collaboration, exposes the challenges they face and reveals their expectations for how technology should be used to overcome these challenges.
While both sides seek the common goal of delivering and receiving quality legal work product, the white paper reveals that the workflow processes can greatly impact the client’s overall experience and the work product that is delivered.
Meeting Client Expectations? The Hidden Secret for Improved Satisfaction is available on the Microsystems website.
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