Exterro® Inc., the preferred provider of software specifically designed for in-house legal and IT teams at Global 2000 and AmLaw 200 organizations has been given the highest satisfaction rating for e-discovery collection, hosting, and processing by corporate law departments, according to the 2017 HBR Consulting (HBR) Law Department Survey. Positioned among other leading providers, Exterro is proud to be recognized as one of the top e-discovery vendors based on client satisfaction.
HBR’s Law Department Survey is the longest running source of benchmarking data for U.S. and global law departments. In addition to assessing law department performance and trends, the survey also explores law departments’ use of and satisfaction with various legal technologies. The survey participants, which represent nearly 300 law departments in the U.S. and globally, were asked to rate tools in the following categories: contract management, e-Discovery collection, matter management, workflow, e-Billing, legal spend analytics, document management, and more.
Exterro had the highest satisfaction rating on e-discovery collection and e-discovery hosting, and tied for the highest satisfaction rating in e-discovery processing.
“The entire team at Exterro is thrilled to have earned the highest satisfaction rating in the three areas of e-discovery collection, hosting, and processing. We believe that client satisfaction is truly a team effort and receiving these ratings is a reflection on our commitment to serving the wonderful clients we all get to work with every day,” said Bobby Balachandran, Exterro CEO.
“Modern law departments understand how powerful technology can be in enabling strategic operational decisions to reduce costs, and that is why we have expanded the breadth of our survey to gauge users’ satisfaction with the various tools at their disposal,” said Lauren Chung, managing director and survey editor for HBR. “We congratulate Exterro for its impressive rating in the survey, which demonstrates that Exterro is empowering corporate law departments to operate more efficiently by leveraging technology.”
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