SOS Connect scores with Dolmans

Global News

26
Jun
2009

Case management to be rolled out to 80 users

Dolmans Solicitors of Cardiff, the sports law, local authority and emergency services specialist has selected SOS Connect from Solicitors Own Software for case management and is standardising on the software throughout the firm.

The dynamic practice has 40 fee earners and offers sports management under the ‘definitive’ brand, claims management under ‘B4Legal’ and also meets all the non-criminal needs of commercial and private clients from its Cardiff city centre base. Dolmans is also the number one Welsh provider of defendant litigation services to local authorities. The goal is to re-engineer the business to gain savings from a more streamlined operation where the front office of fee earners links seamlessly to back office accounts and administration.

The firm has long used SOS for the back office and is now replacing the incumbent case management system with SOS Connect to achieve the efficiency benefits of tight integration.

The SOS proposal highlighted the productivity gains and benefits of real-time performance information alongside the workflow creation features of Connect. These will help Dolmans to tailor services themselves to individual client needs and look for new ways of extending services electronically, which the firm would like to do in the future.

Senior Partner Adrian Oliver says: “We are taking the firm to the next level in terms of streamlining operations, reducing the administrative burden on fee earners and improving the quality and speed of delivery of management information. An important aspect is that in the future we will be able to tailor our services, much more easily using SOS Connect, to suit the needs and preferences of individual clients.”

“One of the key attributes of SOS Connect is the scripting tool which clients can use themselves to tailor workflows and automate processes, “ says David McNamara, managing director of SOS. “The more personalised client service which Dolmans expects to deliver is definitely the future path for progressive and competitive law firms and we are delighted to assist.”

Dolmans expects to complete the rollout of SOS Connect to 80 users by late summer 2009.