Freeth Carthwright’s fee earners are frequently away from the office visiting clients, and rely heavily on dictation to get work moving and instructions actioned. The cassette tape recorders being used were impractically heavy and it was difficult to edit recordings. Critically, the tapes had to be physically delivered back to the support team in the office which lead to delays in workflow and billing. Moreover, if the tapes were lost, anyone could listen to the recordings, which was a security concern for the firm.
The success of the BlackBerry solution for email inspired the firm to see if it could be used for mobile dictation. Chris Nicholson, IT Manager at Freeth Carthwright, knew what he was looking for: a system that would allow fee-earners to dictate on case matters from their BlackBerry® smartphones when working from locations where it was not possible or convenient to use their laptops.
Read nFlow's complete case study here.
Copyright © 2023 Legal IT Professionals. All Rights Reserved.