BigHand, a leader in voice productivity solutions with over 250 law firms as customers in the Netherlands, has today announced a strategic partnership with ICT Concept, a leader in the Dutch legal sector and ICT specialist with over 600 law firms as customers in the region.
The partnership will provide more flexible support resources for BigHand software users, expert engineering resources, access to the ‘ICT Concept Cloud’ and improved account management. As part of the agreement ICT Concept will resell BigHand software exclusively in the legal sector in the Netherlands.
Both BigHand and ICT Concept are members of the Lexxyn Group, which encourages collaboration in the Dutch legal sector, but the new agreement now allows for even greater cooperation between the two companies. The partnership will see local technical support resources for BigHand software more than triple alongside providing improved engineering capabilities, additionally BigHand users will have access to a national account management function allowing for improved customer service. A BigHand Technical Support Analyst and a BigHand Account Manager will join ICT Concept as part of the agreement in order to ensure BigHand knowledge and expertise is maintained within ICT Concept.
Dan Speed, Managing Director Europe, commented: “BigHand has traditionally maintained a small but highly skilled team in Eindhoven, but now with over 250 law firms as customers in the Netherlands it was time to provide more flexibility and coverage for our clients in order to guarantee the high standards we demand in customer service. This agreement with ICT Concept will provide our team in Eindhoven a high quality partner to work with both in terms of support & engineering as well as for sales & account management. With better coverage of the Dutch market BigHand will be able to focus on software innovation and helping Dutch law firms evolve in their on-going search for greater productivity.”
Rene Van Schaik, CEO of ICT Concept, commented: “ICT Concept and BigHand have been working closely together as partners within the Lexxyn Group. This strategic partnership will lift the support, service and synergy to an even higher level for our customers, and they will quickly notice. Shorter communication lines, higher expertise and better view of complete and complex IT infrastructures. This partnership will open new roads for BigHand in regards to innovation. With the team of specialists of ICT Concept these innovations will be developed even more specific for the Dutch legal market.”
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