Amsterdam-based boutique law firm Maverick has the ambition to be - and remain - in the absolute top of its field of expertise: European competition law and economic regulation laws in the broad sense.
To support this goal, further enhance customer satisfaction, work even more efficiently and continuously professionalize its organization, a new _ state-of-the-art document management system _ was a must for Maverick.
Having worked with several specialized document management systems before, Maverick explored the market and selected IRIS as its preferred partner with the iManage Cloud as the most economically justifiable solution.
Maverick started its operations in 2013. The founding partners worked at several large law firms before and knew the importance of a good document management solution.
With a high degree of specialization and, consequently, a relatively small staff, the partners differentiate themselves from other law firms. However, they wanted the state-of-the-art capabilities of the systems they had enjoyed previously in their careers at some of the largest law firms.
The first document management system Maverick used proved insufficient with its limited mobile access possibilities, a time-consuming user interface and a suboptimal structure.
Maverick set out to find a cost-efficient solution that nevertheless met its higher needs for a cutting-edge system. On top of serving Maverick's leadership position, optimal efficiency, high customer satisfaction and professionalism goals, the solution needed to be stable, reliable, easy to use with mobile devices, clearly structured and easy to use overall.
Even faster customer responses and the ability for collaborators to access files and documents always and wherever needed without wasting any time were key as well.
With new technologies being important in competition law and the industries served by Maverick, the law firm is also ahead in technologies and had moved to the cloud with its inherent benefits.
“iManage and IRIS met the law firm's needs and capacities with a cloud-based proposal that definitely is worth the investment and will lead to an even higher customer satisfaction and degree of efficiency in the office”, says Maverick Partner Bas Braeken.
“Along with the personal consulting approach of IRIS, considering the law office's busy schedule, the state-of-the-art possibilities of the iManage DMS and the cost-efficient proposal, IRIS and iManage clearly stood out”, Mr. Braeken continues.
With 98 percent of all communications occurring via email, the ability to classify emails and documents much faster and easier will help Maverick to reach its goals with the extent to which files are in order, customer satisfaction and efficiency as key performance indicators.
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