Trust: the Ultimate Legal Currency

31
Mar
2014

Matt Spiegel

It's a given that a law practice will not thrive, or even survive, if it doesn't set an impeccable standard for client confidentiality. In today's technology-driven world, however, the process of managing and securing that crucial, private information has never been more complicated. While having access to multiple modes of communication offers flexibility, the tradeoff is often the risk of lost information or unauthorized access. 

How, then, can you guarantee that your clients' information remains easily manageable - and for your firm's eyes only?

A solution in the cloud

Cloud computing is quickly becoming the legal profession's go-to solution for its information management needs, and Web-based services deliver plentiful advantages to support the buzz. Keeping your firm's data in the cloud allows for increased storage capacity and access to data anywhere at any time. In addition, cloud-based storage virtually eliminates the danger of theft or physical damage to your documents.

Law firms that switch to the cloud also enjoy a considerable boost in productivity. Since cloud-based platforms allow firms to organize client documents and messages in one easily accessible location, attorney-client correspondence is streamlined. 

The ideal cloud-based solution provides round-the-clock access to information like case notes and upcoming court dates, and gives your clients one comprehensive way to share sensitive documents, ask questions and check on their case developments. The flexibility and convenience helps cases run more efficiently, and improves clients' satisfaction and understanding of their representation.

Cloud computing's risk factor

While the benefits might tempt a firm to consider switching to a cloud-based practice management solution, a crucial question often sparks hesitation: Will my practice's information really be secure? This apprehension is logical - after all, you're relying on a third party's ability to handle your clients' data, the core of your business. 

But placing your clients' information with a vendor should never feel like a risky move. Your practice management solution should be exactly that-a solution for your firm's information security needs, not a possible setback. A successful SaaS solution should not only be responsible for expediting administrative tasks, but should also be a trustworthy partner in protecting your firm's most vital resources.

Setting the bar high for client confidentiality

Finding a vendor that earns your total confidence is critical. Fortunately, it's also very feasible.

As a first and fundamental step, seek a vendor that provides layered security for all your information in the cloud. Systems should be in place to both identify and safeguard against intrusions. Your SaaS solution should also invest significantly in ensuring its technology stays up to date and scalable enough to handle high usage demands, guaranteeing your uninterrupted access to critical documents. The ideal platform will also make it easy to convert data into the vendor's cloud infrastructure  - and offer the support to help you with that process. 

Also important: using a cloud solution with a client portal, a feature that offers a fundamental layer of security by allowing you and your clients to send documents and communicate via a protected platform rather than public mail. This is not only a more efficient way to transfer confidential information like social security numbers, crime details, background checks and payments, but it also preserves your clients' privacy.

Client confidentiality has always been the foundation of a successful practice. Offer an environment where your clients feel secure, and you'll foster relationships that not only satisfy clients and earn referrals, but also build a reputation as a leader in trustworthy law firms.