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nQueue Billback Celebrates First-Year Success
27 July 2010
Four of Top Six Firms in AmLaw 100 Survey Are Now Clients
nQueue Billback LLC, the leading provider of software-based information accountability, expense management and cost recovery systems today announced continued growth in the second quarter of 2010 and outstanding results overall for the one-year period since its formation by merger. Based on the second quarter results and the 2010 AmLaw 100 list of the top-grossing firms in the United States (released in May 2010), the company can count four of the top six firms as clients. The company has added 30 new clients in the past year and now more than one-third of the AmLaw 100 firms are nQueue Billback clients.
Law firms are choosing nQueue Billback due to the company’s unique value proposition and support model. The company has a dedicated support team, which facilitates knowledge sharing among support professionals. The team provides 24x7 support from four locations and resolves 96% of cases remotely – and 89% on the first call. “Our ability to provide remote support is a big advantage, especially for larger firms with many offices, said John Gilbert, Vice President, Sales & Marketing at nQueue Billback.”
The company continued its trend of geographic diversity. The company has added clients in the second quarter alone with offices in Chicago, Hong Kong, Irvine, Ca., London, Los Angeles, Potomac, Md., Munich, New York, Palo Alto, Ca., Bucks County, Pa., Richmond, Va., San Francisco, Shanghai and Washington, D.C.
“The fact that we were able to close 30 new deals despite challenging times speaks to the value firms perceive from our iA (Information Accountability) product suite,” said Rick Hellers, President and CEO of nQueue Billback. “Firms continue to welcome our vision, support system and buy-it-once philosophy.” nQueue Billback clients receive product updates and software upgrades at no additional charge.
For more information, please visit www.nQBillback.com.
"A common vision for control and governance of email and documents that will satisfy legal requirements and address cost and feasibility concerns from the IT department is slowly emerging. The publication of the Electronic Discovery Reference Model (EDRM) has helped a great deal by codifying the common components that the legal department needs and that IT must provide." 
"The persistence of temporary backup files for four days presents obvious security and privacy issues. If such files contain sensitive, confidential, or otherwise privileged information, their existence can expose a law firm to malpractice risk, court sanctions, or other serious problems / penalties
"The UK Legal market is certainly not a leader in Social Networking but one or two firms are using some of the tools such as Linkedin, Blogs, Twitter and a couple are experimenting with Facebook as a consumer facing marketing tool. " 
