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New Client Development Specialists Bring 20 Years of Legal Technology Expertise to Client Profiles
29 July 2010
With a combined 20 years of business development experience in the legal technology industry, Karen Clifford and David Grabner bring expert insights to Client Profiles after joining the company as regional sales managers.
"Karen and David have each spent the last decade working closely with law firms across the country," said Dave Hutchinson, executive vice president of sales and marketing. "Their solid past performances and in-depth knowledge of the services our clients need make them the perfect new additions to our growing team."
Both Karen and David come to Client Profiles from Thompson Reuters' ProLaw, a direct competitor of Client Profiles.
As a sales manager with ProLaw for more than a decade, Karen played a key role in boosting sales and revamping the company's sales department. Because of her customer-focused mentality, Karen looks forward to helping law firms achieve their goals on behalf of Client Profiles.
"What impressed me most about the Client Profiles organization is the depth of experience of its people," said Karen. "This is a company that has focused on one thing - delivering the best suite of law firm management tools in the industry. Dedication to this simple idea is clearly visible from its leadership to all corners of the organization."
David Grabner joins Client Profiles after more than nine years as a regional sales manager at ProLaw. He obtained his Juris Doctorate from Southern Illinois University School of Law after completing undergraduate studies at Wabash College and is a member of the State Bar of New Mexico. David's deep understanding of law firms and their individual needs makes him a trusted advisor for clients looking at legal technology solutions.
"One of Client Profiles' great strengths is the degree to which its technology outperforms the competition," said David. "The Microsoft Outlook integration in Client Profiles is second to none in terms of advanced functionality, and I am thrilled to be representing such a quality solution with a highly respected organization behind it."
Karen, a Summa Cum Laude graduate of the University of New Mexico, will be in charge of development for the Western U.S. region, and David will oversee new business in the Middle Atlantic territory. They will be representing the case and financial management software systems.
"A common vision for control and governance of email and documents that will satisfy legal requirements and address cost and feasibility concerns from the IT department is slowly emerging. The publication of the Electronic Discovery Reference Model (EDRM) has helped a great deal by codifying the common components that the legal department needs and that IT must provide." 
"The persistence of temporary backup files for four days presents obvious security and privacy issues. If such files contain sensitive, confidential, or otherwise privileged information, their existence can expose a law firm to malpractice risk, court sanctions, or other serious problems / penalties
"The UK Legal market is certainly not a leader in Social Networking but one or two firms are using some of the tools such as Linkedin, Blogs, Twitter and a couple are experimenting with Facebook as a consumer facing marketing tool. " 
