Service Improvement Manager (UK, Liverpool)

Description: A client, a Legal Organisation based in the Liverpool, are in the process of rapidly expanding their IT department due to continued success. As an Organisation they understand how important IT development is in order to help them grow.

They currently have a brand new opportunity for a Service Improvement Manager to ensure that good practice is formalised, adopted and sustained throughout the IT Department.

As a Service Improvement Manager your duties will include developing and measuring standard metrics, diagramming the flow of a service process, identifying opportunities for improvement as well as:

• Identifying how the success of each process might be monitored. Agree targets with process managers against those criteria.
• Where substantial improvement is required, create a plan for improvement, lead initiatives and report on success.
• Facilitate process managers to revise policies, processes, procedures and plans
• Take responsibility for ongoing improvements in service management key performance indicators.

The chosen Service Improvement manager will ideally have experience in the following:

• ITIL Certificate
• Lean Six Sigma
• Expressing opinions, information and key points.
• Make effective use of political processes to influence and persuade others
• Establish good relationships with customers and staff
• Work strategically to realise Organisational goals
• Apply specialist and detailed technical expertise
• Asses risk and benefits of emerging best practice.